Phone Customer Support for Fast-Growing E-Commerce Brand (Full-Time, Long-Term) ☎️

Hi there 👋 We're Scandi (scandigum.com) — a premium, subscription-based chewing gum brand. We're a DTC e-commerce company, we move fast, and we treat our team well. We're expanding our customer experience team and looking for someone to become the voice of our brand — talking to our customers directly, every day. What you'll be doing: This is a phone-first role. Your day will be split between: Outbound calls — reaching out to our customers for check-ins and feedback surveys. We want every customer to hear from a real human, and that's you. Inbound support — being available for customers who call in with questions about their order, subscription, or product. You'll be talking to people all day, so this role is for someone who genuinely enjoys conversation and doesn't get drained by it. We have systems, scripts, and clear processes to make your job as easy as possible. What we're really looking for: Perfect spoken English. This is the single most important requirement. Clear, natural, confident, with a neutral accent that's easy for US and European customers to understand. You'll be representing our brand with your voice. A warm, friendly phone presence. People should feel good after talking to you. Not a stiff call-center script-reader — a real person. Strong reasoning. You can handle an unexpected question or an unhappy customer without falling apart or needing a manager for every little thing. Reliability. You show up, you're consistent, you care about doing it right. Full-time availability with a stable, quiet work environment, a good headset, and reliable internet. Non-negotiable for a phone role. Previous phone support, customer success, or call center experience is a big plus — e-commerce experience even more so. But the right personality and voice matter more than a specific background. Why this is a great opportunity: Long-term, full-time role. We're not looking for a quick fill — we want someone to build a career with us. We make your life easy. Good systems, clear processes, and if something's annoying, we fix it. We genuinely listen to feedback. We're a nice team. No drama, no micromanaging — just good people doing good work. Real room to grow. Pay is open for discussion. If you're great, we pay you more — it's all about performance. There's plenty of extra work available for the right person, and this can become much bigger than a support role. To apply: Start your application with the word MINT so we know you actually read this. Then: Attach a short voice recording (30–60 seconds) introducing yourself and telling us why you'd be great on the phone with our customers. This is required — applications without a voice sample won't be considered. Tell us about your phone/customer support experience and the type of calls you handled. Confirm your full-time availability, your working hours in your timezone, and your setup (headset, internet, quiet space). We're excited to hear from you — literally. 🙌