Phone Receptionist w/ Experience in Home Services

This is a full time position, 40 hours per week. The shift is during normal business hours in the U.S. We are hiring a full time Receptionist who will focus on answering customer phone calls, answering texts and emails, and responding to customer inquiries. REQUIREMENTS: * Must be completely fluent in English and cannot have a significant foreign accent. * Must have some knowledge of residential maintenance: gutters, roofs, pressure washing. * Must be very good on the phone * Must have reliable high speed internet. We are a home maintenance company in the U.S with over 30,000 customers. We have hired more than 60 staff from UpWork and have a great track record with a strong team of Virtual Assistants. JOB DESCRIPTION: Phone, Chat, and Email Support Receptionist The Receptionist communicates with customers, primarily via inbound & outbound phone calls, to accept service inquiries and gather necessary information about each customer. Your role is to answer calls as quickly as possible, provide quality answers, ask the right questions, and log all information. PRIMARY JOB DUTIES: - Receive Inbound Calls Ask the caller the correct questions to gather necessary data regarding their request. Understand the customers needs and be extremely respectful and helpful. - Make outbound calls:: Some calls will require informing customers of service updates, invoice reminders, or sales opportunities, and call back missed calls. We also contact customers to answer inquiries via platform channels. - Update systems and inform staff Ensure files are updated, calls are being properly logged, and the correct staff members are aware of all updates. We are looking for someone who is adept in customer service and knowledgeable about home exterior maintenance services. TO APPLY: Please provide a recording of your voice with your application. Briefly introduce yourself and tell us what you know about gutters. ***Applications without a voice recording will not be considered.***