Process Mapping & Workflow Consultant for Internal Operations Project

Job Description: We are looking for an experienced process mapping and workflow consultant to help us document, organize, and improve our internal business processes. Our company is a professional consulting firm with multiple internal workflows involving project intake, client communication, project setup, document management, task assignment, quality control, reporting, estimating, billing, and project closeout. We need someone who can help us map these processes in a clear, practical, and usable format. This project is not just about creating flowcharts. We need someone who can think through the workflow, ask good questions, identify gaps, simplify steps, and help us design a better operating system for how work moves through the company. Scope of Work: The consultant will help us map and document internal workflows from project intake through execution and closeout. This may include project intake, conflict checks, project setup, folder setup, task assignment, team handoff, document management, estimating workflows, report preparation, internal review, client delivery, billing, and project closeout. The final work product should include clear process maps, workflow diagrams, written process summaries, role/responsibility breakdowns, and practical recommendations for improving efficiency, reducing missed steps, and creating a more repeatable operating system. Responsibilities: Meet with our team to understand current workflows and pain points. Review existing notes, forms, checklists, and process documents. Convert rough internal processes into clean workflow maps and written procedures. Identify bottlenecks, missing steps, unclear responsibilities, and opportunities for automation or simplification. Help design improved workflows that can be used by management, admin staff, project managers, and consultants. Ideal Candidate: The ideal candidate has experience with business process mapping, workflow design, operations consulting, SOP development, and internal systems improvement. Experience with professional services firms, consulting firms, construction, insurance, legal support, engineering, architecture, or project-based businesses is preferred. You should be comfortable taking rough ideas and turning them into clear, organized workflows. You should also be able to ask thoughtful questions, work independently, and produce clean, professional deliverables. Experience with tools such as Lucidchart, Visio, Miro, Microsoft Planner, SharePoint, Teams, Monday.com, ClickUp, Asana, Smartsheet, or similar workflow/project management tools is a plus. Deliverables: Clear process maps for key internal workflows. Written workflow summaries or SOP-style documentation. Role and responsibility breakdowns. Identification of gaps, bottlenecks, and improvement opportunities. Recommendations for workflow design, project tracking, task management, and internal accountability. Project Goal: Our goal is to create a practical, easy-to-follow internal workflow system that helps our team manage projects more consistently, reduce confusion, improve accountability, and create a foundation for workflow automation and project management dashboards. Requirements: Please include examples of prior process mapping, workflow design, SOP, or operations consulting work. In your proposal, briefly describe your approach to mapping an internal business process from start to finish. Preferred Qualifications: Experience working with project-based professional services companies. Strong process documentation skills. Ability to simplify complex workflows. Familiarity with Microsoft 365, SharePoint, Teams, Planner, or similar systems. Experience designing workflows that can later support dashboards, automation, or project management systems. Timeline: We would like to begin as soon as possible. Please provide your availability, estimated approach, and whether you prefer hourly or fixed-fee work.