Product & AI Implementation Lead

We are building an AI-powered Operational Intelligence Platform that helps organizations connect communications, workflows, business data, knowledge systems, and AI agents into a unified operational ecosystem. Our mission is to help teams gain real-time visibility into their operations, identify critical issues, automate decision-making, and coordinate execution more effectively. We are looking for a hands-on Product & AI Implementation Lead who thrives at the intersection of product strategy, customer engagement, and solution delivery. This is not a traditional enterprise Product Manager role. We need someone who enjoys transforming ambiguity into scalable products, working directly with customers, shaping AI-driven workflows, and ensuring successful platform adoption. Key Responsibilities Product Strategy & Management • Define product vision, requirements, workflows, and user experiences • Translate customer problems into scalable product capabilities • Prioritize roadmap initiatives based on customer impact and business value • Collaborate closely with engineering, design, and AI teams • Shape the evolution of an AI-first SaaS platform • Drive product adoption, customer outcomes, and platform growth • Identify opportunities to leverage AI agents, automation, and operational intelligence across customer workflows Customer Discovery & Solution Design • Conduct customer interviews, workshops, and discovery sessions • Understand business processes, operational bottlenecks, and decision-making workflows • Validate product hypotheses and feature opportunities • Analyze customer feedback and usage patterns • Recommend product enhancements and implementation best practices • Help define customer success metrics and measurable business outcomes Customer Onboarding & Implementation • Lead beta customer onboarding and implementation programs • Run product demonstrations, training sessions, and stakeholder workshops • Assist customers in configuring workflows, integrations, and AI-powered use cases • Monitor adoption metrics, customer feedback, and implementation success • Coordinate release communications and product updates • Act as the primary bridge between customers, product, and engineering teams Requirements • 5+ years of experience in Product Management, Solutions Consulting, Customer Success, Implementation, Business Analysis, or related roles • Experience working with B2B SaaS platforms • Strong stakeholder management and communication skills • Ability to work effectively with both technical and non-technical audiences • Experience creating product requirements, user stories, process workflows, and implementation plans • Strong analytical and problem-solving capabilities • Excellent written and verbal English communication skills • Comfortable working in fast-paced startup environments Preferred Experience • CRM, ERP, Operations Management, Workflow Automation, Productivity, or Enterprise Software platforms • AI-powered products, copilots, intelligent assistants, AI agents, or automation systems • Startup, scale-up, or founder-led product environments • Customer onboarding, implementation, and adoption programs • Beta testing and product feedback programs • APIs, integrations, cloud platforms, and modern SaaS architectures • Experience working alongside AI, Data, or Machine Learning teams What We’re Looking For We’re looking for a product builder and customer problem solver—not just a project coordinator. You should be comfortable operating in a fast-moving environment, taking ownership, creating structure from ambiguity, and working directly with customers to understand how businesses operate. You are naturally curious about AI, passionate about product development, and excited about helping define the future of Operational Intelligence through AI-powered workflows, automation, and intelligent decision support.