IT Project Coordinator / PMO Analyst – Jira, Reporting & AI

I am looking for a highly organized and proactive **IT Project Coordinator / PMO Analyst** to support me in the day-to-day management of enterprise IT projects. This is not a generic Virtual Assistant role. I am looking for someone who understands how IT projects work, is comfortable working with tools such as **Jira and ServiceNow**, and can help me maintain full visibility and control over project activities. The collaboration will initially focus on one project and, if successful, can progressively expand to a second, larger and more complex program. ### Initial responsibilities Your first responsibility will be helping me maintain a clear and constantly updated view of the project. Typical activities will include: * Monitor Jira daily and identify what has changed since the previous day * Track tickets, blockers, dependencies, overdue activities and pending actions * Maintain traceability of project activities and follow-ups * Prepare a concise **daily project report** highlighting: * What changed * What was completed * What is blocked * What requires attention * What needs follow-up * Prepare the weekly project status report based on Jira, meetings, emails and project updates * Monitor ServiceNow tickets and highlight relevant changes or issues * Maintain action logs and follow up on open actions * Schedule and coordinate meetings when required * Review project emails and identify actions, risks or important information * Prepare draft email responses for my review * Prepare meeting agendas and, when needed, summarize meetings and extract actions * Keep project documentation and trackers organized and updated ### AI-first way of working I am particularly interested in someone who knows how to use **AI tools effectively in their daily work**. I don't expect you to manually spend hours creating reports if the same result can be achieved faster and better using AI. You should be comfortable using tools such as ChatGPT, Claude or similar solutions to: * Summarize information * Compare project status between different days * Analyze Jira exports/data * Extract actions from meeting notes * Draft emails * Prepare reports * Identify inconsistencies or missing follow-ups * Automate repetitive PMO activities Knowing how to combine AI with Excel/Google Sheets and project-management tools is a strong advantage. ### What I'm looking for Ideally, you have experience as a: **Project Coordinator, PMO Analyst, Junior Project Manager or IT Project Assistant** and have previously worked on technology, ERP, Salesforce, SAP, integration or digital-transformation projects. You should have: * Good knowledge of Jira * Experience with IT project management environments * Strong organizational skills * Excellent attention to detail * Ability to understand priorities and dependencies * Good written English * Strong Excel / Google Sheets skills * Experience preparing project status reports * Confidence using AI tools for professional work * Ability to work independently after an initial onboarding Experience with **ServiceNow, Salesforce, SAP or enterprise integration projects** is a plus, but not mandatory. ### How the role could evolve We will start with a relatively straightforward project where the main objective is monitoring, reporting and coordination. If the collaboration works well, I would like this person to progressively support me on a second, significantly larger project. That project involves more traditional project-management activities such as: * Project planning * Milestone tracking * Dependency management * Cross-team coordination * Risk and issue tracking * Progress monitoring * Preparing management reporting Therefore, there is an opportunity for this role to evolve from **Project Coordinator / PMO support toward Junior Project Manager responsibilities**. ### Working model I would prefer to start with a limited number of hours per week and increase them progressively once we establish an effective way of working. There is potential for a **long-term collaboration** for the right person. ### When applying Please answer these questions: 1. What is your experience working with Jira on IT projects? 2. Have you previously prepared daily or weekly project status reports? 3. How do you currently use AI tools in your work? Please give me 2–3 concrete examples. 4. Have you worked with ServiceNow, Salesforce, SAP or ERP projects? 5. Imagine you open Jira in the morning and need to tell me **what changed since yesterday**. How would you approach this? 6. What is your current availability and timezone? Please start your application with the words **“PROJECT CONTROL”** so I know you have read the full description.