Project Coordinator

Summary Position Overview Under the direction of the Project Team Manager, the Project Coordinator will use software tools including Enterprise Resource Planning, Customer Relationship Management software and Microsoft Office to project manage customer projects and work with the Account Executives in the development, coordination and maintenance of client accounts. The use of telephones and computers is necessary for the performance of this role. Essential Job Functions  Project management of all projects (customer’s orders) assigned.  Communicates with all internal departments involved in the project tasks and milestones to ensure timely conclusion (customer product fulfillment) by using the ERP and CRM systems.  Oversee and document the status and stage of the projects in the CRM checklist.  Responsible for timely order shipment.  Has some responsibility and impact on revenue (product shipment) and cash flow (collection efforts on invoices)  Communicate handoff of invoice collections with Finance on customers with terms.  Order entry of projects into the Epicor Enterprise Resource Planning system.  Work with the Account Executives to update projects and schedules.  Answer phones and follow up on customer requests or direct them to the appropriate associate for disposition.  Setup and maintain customer data in the ERP and CRM systems  Monitor scheduled shipment dates to ensure timely delivery  Work with customer service to perform after-sale support and complaint resolution with the customers  Manage time effectively, meet personal goals and work effectively with other members of the sales team  Present a professional image to the customers and vendors over the phone and email Requirements • Must be very organized and detailed oriented. • Able to handle a high volume of tasks and deliverables. • Strong attention to detail • Outstanding verbal and written communication skills • Proficient in working with data entry in systems like a CRM, ERP & Microsoft office suite • Good customer relation skills • Able to type at least 50wpm and to use MS Office at a moderate level • Team player, self-motivated, positive disposition, and problem-solver Education • High school graduate • 2 or more years of college preferred