Quality Assurance Representative

We are seeking a detail-oriented Quality Assurance (QA) Representative to ensure service quality and maintain high client satisfaction. The ideal candidate has experience reviewing service interactions, identifying issues, and recommending improvements to optimize performance and client experience. Responsibilities: Review calls, service logs, and other operational outputs Identify quality issues, discrepancies, and areas for improvement Recommend actionable solutions to enhance service quality Track and report QA findings to management Collaborate with teams to implement best practices Skills & Qualifications: Strong analytical and reporting skills Experience in quality assurance or service evaluation Attention to detail and ability to identify patterns/issues Strong communication and documentation skills Ability to work independently and provide actionable recommendations