Real Estate Investor Transaction Coordinator and Operations Manager

Hey there! Please read this entire posting before applying :) We're looking for someone who is ready to find a place to call work-home, someone who wants to continue growing and thriving in their career as the company grows around them. This role is one of the most important positions in our company because it touches nearly every part of our business and helps keep everything moving forward. If you've ever wanted a role where what you do actually matters every single day, this is one of those roles. A little bit about us :) We've been buying, selling, rehabbing, renting, owner financing, and managing real estate for over 22 years and have purchased more than 3,300 properties during that time! Not wholesale contracts. Not assignments. Actual properties that we've purchased ourselves, closed on ourselves, renovated ourselves, rented ourselves, sold ourselves, owner financed ourselves, and managed ourselves. We've built one of the most established real estate investment companies in Ohio and have helped thousands of homeowners over the years. We're proud winners of the BBB Torch Award for Ethics and have hundreds of five-star reviews from homeowners, tenants, buyers, sellers, and business partners. Now here's where things get really exciting... In addition to the 15-20 transactions we already handle every month, we've recently secured a major hedge fund client contract involving more than 300 properties. As you can imagine, that's creating a tremendous amount of growth throughout our company! We're expanding departments, hiring new team members, creating entirely new positions, building new systems, improving processes, and preparing for the next stage of growth all at the same time. It's honestly a really exciting time to be joining the company because there is so much opportunity ahead of us and so much room for the right person to grow alongside us. One of those opportunities is this role. The person currently handling this position, Heather, has been with our company for 7 years and will be moving into a brand-new department that's being built from the ground up because of all the growth we're experiencing right now. That means you'll be stepping into a role that already has years of experience, systems, processes, and knowledge behind it while also helping us build for where we're headed next. So what exactly is this role? Honestly, that's a little harder to answer than it sounds because this role touches so many different parts of the company. One minute you might be working with a seller, title company, attorney, or realtor to get a deal across the finish line. The next minute you're already thinking three steps ahead because you know that property is going to become a rental, rehab needs to be scheduled, photos need ordered, and the leasing process needs to start moving. That's one of the reasons this role is so important to our company. The person in this position tends to know what's happening before everyone else does because they're involved in the entire lifecycle of the property from beginning to end. That's also one of the reasons Heather has successfully handled Transaction Coordination, Property Management responsibilities, onboarding, training, operations, and so many other moving pieces over the last 7 years. When you're involved in the entire process, all of those things naturally connect together. You'll be communicating with sellers, buyers, title companies, attorneys, realtors, insurance companies, utility providers, contractors, vendors, tenants, and team members. Some days you'll feel like an air traffic controller keeping dozens of moving pieces organized and moving in the same direction... and honestly, that's exactly why we love great TCs around here. The Property Management side fits naturally with the Transaction Coordination side because many of the properties we buy eventually become rentals. You're already involved with the property from the very beginning, which allows you to stay ahead of leasing, maintenance, turnovers, move-ins, lease renewals, and everything else that comes along with managing rental properties. Our current portfolio is approximately 50 properties, which is one of the reasons this role works so well today as a combination of Transaction Coordination, Property Management, and Operations. One thing that's important to understand about our company is that we're huge believers that everything can be improved. We already have systems, processes, training materials, and SOPs in place, but that doesn't mean they're perfect. We'd fully expect the right person coming into this role to find ways to make things better over time. Nobody understands a role better than the person doing it every day. If you see a process that can be improved, a system that can be made more efficient, or a better way to train and onboard the next person we hire, we absolutely want to hear it. We believe strongly in ownership around here. Every person on our team owns their role, owns their responsibilities, and has the ability to help improve the department they're responsible for. We don't want someone who simply follows a checklist because that's how it's always been done. We want someone who takes pride in what they're building and leaves things better than they found them. As we continue growing, you'll be the one helping identify where additional support is needed, helping hire the next team members, helping onboard them, helping train them, and ultimately helping build the department as it grows. The goal isn't for you to wear more and more hats forever. The goal is to build the systems, training, and team needed so the department can continue growing successfully as we continue expanding. Speaking of growth... We are not hiring someone to wear ten hats forever. We're hiring someone who can step into Heather's role today and help us build the team needed for tomorrow. As we continue expanding, you'll help hire, train, onboard, and manage additional team members underneath you. Some of the first positions we expect to hire include Lead Manager VAs, additional Transaction Coordination support, Leasing support, AR/AP support, Administrative support, and Marketing and Social Media support. The growth is already here, which is exactly why we're hiring. So who are we looking for? We're looking for someone who already understands real estate, already understands Transaction Coordination, already understands how to manage moving parts and solve problems, and genuinely enjoys taking ownership of what they do. We can teach systems. We can teach processes. We can teach how we do things. What we're really looking for is someone who takes pride in their work, enjoys helping other people succeed, stays organized, thinks ahead, solves problems, and wants to continue growing as the company grows around them. You'll be speaking with homeowners, tenants, realtors, title companies, attorneys, contractors, vendors, and team members on a regular basis, so communication skills are incredibly important. If you're someone who avoids the phone and would rather send five emails than make one phone call, this probably isn't the right fit. Many problems can be solved in five minutes on the phone that would otherwise take twenty emails back and forth. As for software, experience with Rentvine, Go High Level (GHL), ClickUp, Google Sheets, Gmail, Adobe, Basecamp, REI Sift, property management software, and real estate CRMs is certainly a plus. You don't need experience with every single platform, but you absolutely need to be comfortable learning new systems quickly. Let's talk compensation :) We believe strongly in rewarding performance. We LOVE rewarding people who help improve things, solve problems, create better systems, help the company grow, and help the team succeed. One thing you'll quickly notice around here is that everyone impacts everyone else. When the Transaction Coordinator does an amazing job, it helps sales. When sales does an amazing job, it helps Property Management. When Property Management does an amazing job, it helps the entire company. We truly believe that when the team wins, everyone wins, and that's one of the reasons we love rewarding people for performance and helping them share in the success they're helping create. We offer performance bonuses, paid vacation, paid sick days, PTO opportunities, employee recognition bonuses, profit-sharing opportunities on certain deals, and additional advancement opportunities as the company continues growing. The schedule for this role is Monday through Friday from 10:00 AM to 7:00 PM Eastern Time with a one-hour lunch break. Now, because this is real estate, there will occasionally be situations that require attention outside of normal business hours. Anyone with real estate experience already understands that sometimes things pop up and need handled. One of the things we're most proud of is the people we've built this company with. Heather has been with us for 7 years, Tony has been with us for 12 years, and Nichell and Mandi have been with us for 20 years... and that's just a few of the people on our small friends-and-family team! My own mom works with the company helping manage our direct mail operation and has basically become everyone's work mom over the years. She checks on people, brings little treats, remembers birthdays, and genuinely makes people feel appreciated. That's just the kind of environment we've always tried to build. We work hard, we hold each other accountable, and we have high expectations, but we also genuinely care about each other and want everyone here to succeed. We're looking for someone that we genuinely hope is still with us 10+ years from now. People stay here because they enjoy the culture, the opportunity, the growth, and the people they work with. We want this to be the last job search you have to make for a very long time. If that sounds like something you've been looking for, we'd love to hear from you!