Real Estate SMS Lead Manager: Smarter Contact Experience Needed

I run a real estate investment/wholesaling business and am looking for a long term VA to take ownership of our SMS lead management through Smarter Contact. This is NOT a traditional shift where I need someone sitting at a computer for hours waiting for messages to come in. It is a task oriented, variable hours position for someone who works efficiently, takes initiative, and treats every lead like it matters. PLEASE READ THE SCHEDULE AND PAY STRUCTURE CAREFULLY BEFORE APPLYING. This is generally around 1-2 hours of actual paid work per day, 7 days per week, spread throughout the day in focused blocks. Some days may require more work, and occasionally there may be very little or no work. About 80% of the time, the workflow is predictable and happens around similar times. However, hours are NOT guaranteed and this is not a continuous shift. If you need a guaranteed number of hours every day/week, or need one continuous work shift, this probably isn’t the right position. The job: • Send approximately 1,000-2,000 SMS messages per day through Smarter Contact when campaigns are running, including initial campaigns and follow-up campaigns. • Carefully respond to incoming property owner messages using a playbook I provide. • Manually follow up with leads who haven’t responded and keep conversations moving. • Review older conversations and notice warm leads/follow ups that need attention without waiting for me to point them out. • Identify motivated/warm sellers and bring the best opportunities to me. • Read the FULL conversation before responding. I care much more about quality than answering someone within 30 seconds. • Look for opportunities to move conversations forward. Don’t simply give up on a lead because the first response is “not interested” or because the seller raises an objection. Ask good questions and try to understand what would make a deal possible. Of course, clear requests to stop contact must always be respected. • Use judgment when a situation doesn’t fit the playbook. You may use ChatGPT to help think through unusual responses, and you can ask me when necessary. • Help with simple Google Sheets/Docs tasks, DocuSign, editing basic information in contracts, etc and eventually communicating more directly with motivated sellers as trust and experience grow. How the workday operates: The work is performed in focused blocks throughout approximately 10 AM-7 PM Eastern Time, rather than one continuous shift. For example: you may spend 10–15 minutes launching a campaign, leave while responses accumulate, return later to carefully answer them and complete manual follow-ups, and return again later in the day for another campaign/follow-up block. You are paid for the time you are actively working. I am NOT looking for someone to stay clocked in simply waiting for new messages to arrive or trying to reach a weekly hour quota. At the same time, I do NOT want someone rushing through conversations just to finish quickly. If there are 3 hours of legitimate work, do 3 hours carefully. If everything is genuinely finished in 1 hour, don’t stretch it into 3. Quality and efficiency are both important. What I’m looking for: I’m not looking for someone who just completes the minimum tasks and waits to be told what to do tomorrow. I want someone who eventually knows the operation well enough that when I provide the lists, you already know what needs to happen. You start the work, follow the established process, notice things that need attention, follow up without being reminded, and keep me updated. I want someone who: • Has Smarter Contact experience OR is extremely comfortable learning new software quickly. Smarter Contact experience is strongly preferred. • Is completely honest about their Smarter Contact experience. If you’ve never used it, just tell me. That does NOT automatically disqualify you. I have training videos for parts of the workflow and would much rather train an honest, capable person than hire someone who exaggerates their experience. • Has excellent written English and can text naturally with U.S. property owners. • Is extremely attentive to detail and does NOT rush through conversations. • Treats each legitimate lead as valuable. • Can follow a proven playbook consistently. • Can also think independently when something falls outside the playbook. • Takes initiative instead of requiring constant supervision. • Doesn’t need me to tell them every morning to do the normal workflow once they’re trained. • Can distinguish between something they should handle independently and something that genuinely requires my attention. • Keeps me updated with concise progress updates without constantly needing direction from me. • Is willing to learn from corrections and actually remembers them the next time. • Cares about generating deals, not accumulating hours. • Can accept variable hours and days with little/no work when there isn’t enough work. • Is generally available between 10 AM-7 PM Eastern, 7 days/week when needed. This does NOT mean working 9 hours/day. • Is interested in becoming a trusted long term part of the operation. I welcome suggestions. If you think there’s a better way to do something, tell me, I want someone who thinks. However, once we decide on a process, I expect that process to be followed consistently. Compensation: $3-$4/hour depending on experience. This is my budget for the position, so please only apply if you are genuinely comfortable with that rate and the variable-hours structure. There are also additional bonus/commission opportunities for deals generated. I’m looking for a long term relationship with the right person. To apply, please answer these questions: 1. Have you personally used Smarter Contact before? Please be completely honest. If yes, tell me specifically what YOU personally did inside the platform (uploading lists, creating/launching campaigns, inbox management, follow-ups, tags, DNC, etc.). If you haven’t used it, simply say so and tell me what similar platforms you’ve used. 2. If you have used Smarter Contact, explain briefly how you would upload a new list and get an SMS campaign started. If you’ve never used it, write “I would need to learn this.” That answer will NOT automatically disqualify you. 3. Approximately how many SMS leads/messages have you handled in a typical day in previous roles? 4. A homeowner replies to our initial message: “Not interested.” What would you text back? 5. A homeowner says: “I’d sell but you guys would never pay what I want.” What would you text back? 6. Imagine you’ve finished today’s assigned campaigns and responses earlier than expected. What would you check or do before telling me you’re finished? 7. IMPORTANT: This position usually has around 1–2 paid working hours per day, spread across several blocks between approximately 10 AM–7 PM Eastern. Some days may have more work, and some may have little or none. There are NO guaranteed hours. Are you genuinely comfortable with this arrangement long-term? 8. My budget is $3–$4/hour plus potential deal bonuses/commission. Are you genuinely comfortable with that base rate long-term? Please start your proposal with the words “EVERY LEAD COUNTS” so I know you read the entire posting. I’m willing to train the right person on exactly how I want our acquisitions conversations handled and parts of my Smarter Contact workflow. What I don’t want to teach is work ethic, honesty, attention to detail, initiative, or willingness to learn. If you’re looking for guaranteed hours and a traditional shift, this isn’t the position. If you like taking ownership, getting better at what you do, and seeing your work directly turn into real estate deals, I’d like to hear from you.