Remote Case Manager – Personal Injury Law Firm

We are hiring a FULL-TIME Case Manager. This is not a freelance side role. This position requires full attention, strong judgment, and the ability to escalate issues without hesitation. If you need hand-holding, avoid conflict, or are juggling multiple jobs, do not apply. Key Responsibilities: Manage cases from intake through resolution Track deadlines, follow up consistently, and ensure nothing falls through the cracks Identify red flags early and escalate immediately Maintain accurate case notes and documentation Communicate clearly with internal teams, vendors, and clients Enforce procedures, timelines, and requirements Use common sense to prioritize urgent vs non-urgent matters Provide concise case updates and summaries to leadership Required Skills & Experience: Case management, legal support, property management, insurance, compliance, or administrative coordination experience preferred Strong organizational and follow-through skills Confident communicator (written and verbal) Comfortable escalating issues instead of waiting Able to work independently without micromanagement Tech-savvy (email, document management, tracking systems, spreadsheets) NON-NEGOTIABLE REQUIREMENTS (READ CAREFULLY): This is a FULL-TIME position No second jobs, side contracts, freelance work, or side businesses Must be available and responsive during business hours Must follow systems, SOPs, and documentation requirements Must meet deadlines consistently Who Should NOT Apply: Anyone working another job Anyone uncomfortable escalating problems Anyone who avoids confrontation or “waits to see” Anyone who needs constant reminders Anyone looking for flexible or part-time work Compensation: Competitive and based on experience. Long-term opportunity for the right person. APPLICATION REQUIREMENTS (MANDATORY): To be considered, copy and paste the questions below into your proposal and answer each one clearly. Proposals without answers will be rejected. SCREENING QUESTIONS: Do you currently have any other job, freelance work, contract work, or side business? If hired, can you commit to this role as your only job, full-time? Describe a situation where something felt wrong but you didn’t yet have full information. What did you do and who did you escalate to? A deadline is approaching and a vendor or client has gone silent. List the exact steps you would take. Describe a time you made a mistake or missed something important. How did you handle it and what did you change? You have one urgent issue and multiple routine tasks due the same day. What do you handle first and why? How do you tell someone they are missing required information or causing a delay? How do you feel about SOPs, checklists, and required documentation? Describe a time you enforced a rule or deadline and someone pushed back. What did you do? During business hours, how quickly do you typically respond to time-sensitive messages? Type CONFIRMED to acknowledge: This will be your only job You are comfortable escalating issues You understand this is a high-accountability role