Remote Control Center Operator + Mobile Response Platform Support

We are hiring remote Control Center Operators to monitor and operate a security dispatch control center while also supporting the development and improvement of a mobile response platform. This is not a basic dispatcher role. We are building a mobile response platform similar to an “Uber for security,” where clients can request security response and responders can be dispatched, monitored, and managed through a web and mobile system. The ideal candidate should be able to run live control center operations while also helping troubleshoot, test, document, and improve the platform. Candidates should have an understanding of full stack development, mobile app development, back-end systems, and manual or automation testing. Pay: $3 USD per hour Operator 1 Operator 1 8:00 PM - 2:00 AM CST Primary: Week 1 Sun-Wed; Week 2 Sun-Tue Operator 2 Operator 2 8:00 PM - 2:00 AM CST Relief: Week 1 Thu-Sat; Week 2 Wed-Sat Operator 3 Operator 3 2:00 AM - 8:00 AM CST Primary: Week 1 Sun-Wed; Week 2 Sun-Tue Operator 4 Operator 4 2:00 AM - 8:00 AM CST Relief: Week 1 Thu-Sat; Week 2 Wed-Sat Operator 5 Operator 5 8:00 AM - 2:00 PM CST Primary: Week 1 Sun-Wed; Week 2 Sun-Tue Operator 6 Operator 6 8:00 AM - 2:00 PM CST Relief: Week 1 Thu-Sat; Week 2 Wed-Sat Operator 7 Operator 7 2:00 PM - 8:00 PM CST Primary: Week 1 Sun-Wed; Week 2 Sun-Tue Operator 8 Operator 8 2:00 PM - 8:00 PM CST Relief: Week 1 Thu-Sat; Week 2 Wed-Sat Applicants should clearly state which shift they are available for. Main responsibilities: * Monitor the Security Control Center during assigned overnight shifts * Receive, track, and monitor security response activity * Initiate dispatch when required * Monitor responders during active response assignments * Add, update, and maintain client information * Create and maintain responder checklists * Document incidents, dispatch activity, and platform issues * Monitor client accounts, activity, requests, and response status * Communicate clearly with responders, supervisors, and internal team members * Follow company procedures and escalation instructions Technical/platform responsibilities: * Help test and improve a mobile response platform * Troubleshoot basic web, mobile, and software issues * Identify bugs, workflow problems, and user experience issues * Provide feedback on the dispatcher dashboard, responder app, and client workflow * Help document how the system should work * Assist with building or improving checklists, processes, and internal tools * Support development of features related to dispatch, responder tracking, client management, and incident reporting * Work with the team to improve the platform while also operating the control center Required skills: * Strong written English communication * Reliable computer and internet connection * Ability to work overnight CST hours * Ability to stay alert during long shifts * Detail-oriented and process-driven * Able to follow checklists and instructions exactly * Comfortable working independently * Able to document problems clearly * Basic understanding of web apps, mobile apps, databases, APIs, and software workflows Preferred technical background: * Full Stack Development * Mobile App Development * Back-End Development * Manual Testing or Automation Testing * Front-End Development * Database Development * QA Testing * Software Support * Technical Virtual Assistant work * Dispatch or security operations experience Ideal candidate: The ideal candidate is someone who can operate the control center while also thinking like a software tester, product assistant, and junior developer. You should be able to monitor dispatch operations, identify workflow problems, troubleshoot platform issues, document bugs, and help improve the system as we build a mobile response platform. Important: This is a long-term opportunity for candidates who want to be involved in both operations and platform development. The control center work is the priority during the shift, but we also want team members who can help build, test, and improve the platform over time. To apply, please include: 1. Which overnight CST shift you are available for 2. Your experience with dispatch, monitoring, customer support, or incident management 3. Your experience with web, mobile, software development, or QA testing 4. Your internet reliability and computer setup 5. Why you are a good fit for a control center + platform support role