Remote Customer Service Phone Agent for Self Storage (US Eastern, Weekends, Latin America)

We run a portfolio of self storage facilities in Michigan and need a reliable remote customer service rep to answer inbound phone calls, including weekends. You are often the first voice a customer hears, so a warm, clear, professional phone manner is the job. This role is staggered with another virtual assistant on our team based in El Salvador, so you share coverage and work as a small team, not solo. What you will do: - Answer inbound calls promptly during scheduled hours, US Eastern time - Cover weekends (Saturday and Sunday) as part of the schedule - Quote unit sizes, availability, and current rates - Walk prospects through reserving or moving into a unit - Handle billing, gate access, and general account questions - Log every call and update customer records in our software - Follow up on missed calls and voicemails the same day - Route anything you cannot resolve to the right person What we are looking for: - Fluent, clear spoken English with a friendly, professional phone voice and a neutral accent - Reliable, including weekend coverage, on US Eastern time - Comfortable on the phone all day and calm with frustrated callers - Quick to learn our property management and CRM tools (we train; you should be tech comfortable) - Organized and accurate with notes and data entry - Stable internet, a quiet space to take calls, and a quality headset Location: We prefer candidates in Latin America, El Salvador especially, but we are open to strong applicants across Latin America with clear, neutral English. Nice to have: - Self storage, property management, call center, or front desk experience - Bilingual English and Spanish Hours and pay: - Ongoing, long term role with weekend coverage - Staggered schedule with another El Salvador based assistant - Starts at 6 USD per hour with a paid trial period - Pay increases based on performance. Strong reps earn more hours and a higher rate over time REQUIRED TO APPLY: VOICE SAMPLE We need to hear you before we hire. With your application, attach a short recording (about 30 to 60 seconds) of you handling a sample storage call. Pretend a customer is calling to ask whether you have a 10x10 unit available and what it costs. Greet them, answer warmly, and walk them through reserving it. Applications without a voice sample will not be considered. Also tell us: 1. Your phone based customer service experience 2. Where you are located and your available hours in US Eastern time, including weekends 3. Your internet and headset setup 4. Any self storage or property management experience