Remote Customer Service Specialist

Responsibilities: Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom. Assist customers with placing orders, processing returns, and tracking shipments. Troubleshoot and resolve customer issues and complaints effectively. Process refund requests in accordance with company policies. Provide timely updates to HQ, ensuring customer concerns are addressed promptly. What We’re Looking For: Fluent in English and Mandarin – Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (for Hong Kong market) Customer-facing experience – Background in customer service, hospitality, or other service-related industries is a plus. Strong communication & problem-solving skills – Ability to de-escalate issues and turn a negative experience into a positive one. AI Literacy – Familiarity with AI chatbots, CRM systems (Zendesk, Salesforce), or a willingness to learn. Adaptability & independence – Able to work remotely with minimal supervision in a fast-paced environment.