Remote Legal Intake Specialist

Schedule: Monday–Friday, Morning or Afternoon Shift Available Morning Shift is 8:30am - 2pm EST Afternoon Shift is 2:00 PM–7:00 PM EST Location: Fully Remote Pay: $30/hour, with performance-based incentives and bonuses We are a small but growing law firm looking for a part-time Legal Intake Specialist to help potential clients who are calling us after receiving traffic tickets, being pulled over by police, or being involved in accidents. Your Role You will often be the first voice someone hears when they are stressed, confused, and worried about what comes next. Maybe it is a parent calling because their child just received a serious ticket. Maybe it is someone who drives for work and is afraid of losing their license. Maybe it is a parent worried they will not be able to drive their children to school. These callers are looking for a calm, patient, confident person who can listen, explain our process, and help them take the next step. This is a remote position, but it is not a casual one. We move quickly, our clients have high expectations, and we expect professionalism, warmth, attention to detail, and excellent communication. What You’ll Do - Answer inbound calls from potential clients seeking help with traffic matters - Listen carefully and gather important information about the ticket or situation - Explain the firm’s process clearly and professionally - Quote approved pricing for representation - Help new clients complete the signup and payment process - Enter notes and information into our client management software - Upload documents and organize new case files - Pass signed-up client files to the paralegal and attorney team - Follow firm scripts, policies, and ethical guardrails, including not giving legal advice What We’re Looking For - Excellent phone communication skills - Naturally empathetic, calm, and patient - Comfortable speaking with people who may be stressed, frustrated, or anxious - Detail-oriented and organized - Ability to gracefully receive constructive feedback - Comfortable using basic technology and learning new software - Able to work in a fast-paced environment with warm inbound leads - Strong judgment and ability to know when to escalate questions to the legal team Prior experience in hospitality, restaurants, customer service, sales, legal intake, or a law office is preferred, but not required. The right personality, communication style, and work ethic matter most. Remote Work Requirements Because this role is fully remote, you must have: - A quiet, professional place to work - Reliable high-speed internet - A computer capable of running web-based software - Comfort using phone systems, email, document uploads, and client management software - The ability to stay focused and professional during scheduled work hours Training Paid training will be provided. We will train you on our intake process, client management software, phone scripts, pricing guidelines, payment process, and the ethical guardrails required for this role. You do not need prior legal experience to apply, but you must be coachable, willing to learn, and able to follow the firm’s process carefully. Important Note This role requires you to explain the firm’s process and help clients sign up, but you will not be giving legal advice. Following ethical guardrails is essential. We will train you on what you can say, what you cannot say, and when to involve an attorney. Who Will Succeed Here You will do well in this role if you are warm, clear, patient, organized, and motivated by helping people during stressful moments. You should enjoy talking to people, solving problems, and working in a high-expectation environment where your communication skills directly impact the client experience. If you want to be part of a small, growing law firm and become a trusted first point of contact for people who need help, we would like to hear from you. Benefits: - Work from home - Good pay, with generous and measurable performance bonuses Work Location: Remote HOW DO I APPLY? If interested, please respond with a brief (one paragraph) summary of what you are looking for and experience you believe is relevant.