Remote Medical Assistant

We're looking for a Healthcare Agent to join our growing team at HELM (www.coordinators.pro)! You'll be working with our healthcare clients in a fully remote capacity to provide crucial administrative support and ensure smooth operations. If you’re passionate about discovering your potential, this is the heart of what we do (www.helm.ceo/manifesto). Requirements: 1. Proven experience in medical admin role 2. Excellent phone manner, with strong customer service skills and the ability to de-escalate anxious or upset patients whilst maintaining a calm, compassionate tone. 3. Proactive and self-directed, not someone who relies solely on instructions 4. Able to develop processes as you learn 5. Highly organized. 6. Customer service experience is a must. 7. Clear spoken and written English required; Bilingual (Spanish/English) is not essential but will be highly valued. 8. Ownership & collaboration focused: Owns outcomes and follows through; communicates clearly and works seamlessly with managers and adjacent teams (verification, pre-auth, billing/AR) to ensure tight handoffs and aligned goals. 9. Detail, process & growth oriented: Meticulous and organized with clean notes and accurate scheduling; proactively improves workflows and embraces feedback with a coachable, continuous-learning mindset. 10. Self-starter who is highly reliable and is able to work independently in a fast-paced, dynamic, and collaborative virtual team. 11. Comfortable using remote work tools and platforms (remote desktop, VPN) 12. Professional work set up in a quiet, private workspace, with reliable high-speed internet and a well functioning personal computer. A strong candidate should be able to understand what the doctor is looking for and adapt their approach to meet those needs. Any lack of experience should be balanced by the ability to recognize what is required and quickly learn how to address it. In this role, you’ll keep practices running smoothly by handling patient communications, scheduling, insurance verifications/pre-authorizations, or billing support in a fully remote setup. You’ll work with EHR systems, document patient interactions clearly, and keep worklists moving to meet productivity and quality targets. 🔑 Responsibilities can include: Handle inbound/outbound patient calls and SMS/chat professionally; de-escalate concerns and maintain a compassionate, service-oriented tone. Schedule, reschedule, and confirm appointments; coordinate calendars across providers/locations. Verify insurance eligibility/benefits and obtain pre-authorizations; document reference numbers and required notes. Support billing workflows: submit/route claims, track payments/denials, and escalate issues to billing/AR as needed. Coordinate prescriptions with pharmacies; relay provider instructions and follow through on patient needs. Complete patient intake: collect demographics/insurance/consents, upload documents, and ensure accurate records. Create clear, concise encounter notes for every interaction; route follow-ups/tasks to the right teammates. Work in EHR/RIS, VoIP, and related systems with steady in-system activity; meet productivity/quality KPIs. Monitor queues/worklists and prioritize time-sensitive items to keep cases moving. Collaborate closely with verification, pre-auth, billing/AR, and clinical staff to ensure smooth handoffs. Surface inefficiencies and suggest improvements; contribute to SOP/process updates. If this sounds like you, I'd LOVE to connect. This role will pay $800 - $1100/month. Josh