Remote Operations Assistant for Home Services Scheduling + Crew Coordination

Remote Bilingual Operations Assistant — Scheduling, Phones & Crew Coordination Summary / About Us We’re a fast-growing home services company with a fun, energetic team and a lot happening every day. Our company moves quickly. We have sales reps, inspectors, office staff, installers, customers, schedules, job updates, materials, routes, and crews all moving at the same time — and we need someone organized, reliable, and sharp to help keep everything running smoothly. This is a great role for someone who enjoys a fast-paced environment, likes working with people, understands logistics, and is good at making sure nothing falls through the cracks. Important Requirements You must be fully bilingual in English and Spanish. You must also have logistics, scheduling, dispatch, or operations coordination experience. This role requires speaking with: - English-speaking customers - Spanish-speaking crew members - Office staff - Inspectors - Sales reps You need to be comfortable speaking and writing clearly in both English and Spanish. What You’ll Help With You’ll be helping our operations team with daily scheduling, customer communication, logistics, and crew coordination. Responsibilities include: - Helping manage the daily job schedule - Coordinating with crews/installers in Spanish and English - Helping plan daily routes, timing, and job flow - Tracking where crews need to go and what they need to complete - Answering or returning customer phone calls - Helping customers with basic questions and updates - Confirming appointments and job details - Following up on customers who need scheduling, payment, or job updates - Updating notes in our CRM - Communicating with office staff, sales reps, inspectors, and crews - Tracking job issues and making sure the right person follows up - Helping the team stay organized during a busy day Who We’re Looking For We’re looking for someone who is: - Fully bilingual in English and Spanish - Experienced with logistics, scheduling, dispatch, or operations coordination - Very organized - Reliable every day - Good on the phone - Clear in written communication - Friendly and professional with customers - Comfortable following up with people - Calm when schedules change - Good at keeping notes - Able to manage multiple moving pieces - Willing to learn our process and improve over time This Role Is a Good Fit If You Like - Fast-moving work - Solving problems - Coordinating schedules and logistics - Helping a team stay organized - Talking to customers - Working with field crews - Working with a growing company - Being part of a team where your work actually matters Experience That Helps Experience with any of these is a plus: - Logistics coordination - Scheduling or dispatching - Route planning - Customer service - Virtual assistant work - Home services or construction - CRM systems - GoHighLevel - Google Sheets - Slack or team chat tools - Working with field crews/installers Important This is not just a basic data entry job. We need someone who can help us keep real daily operations moving — schedules, crews, customers, routes, timing, job notes, materials, updates, and follow-ups. We are looking for someone who wants to become an important part of the team, not just complete random tasks. Schedule We are looking for someone available during business hours with overlap in Eastern Time.