Remote Operations Assistant

We are seeking a highly organized, detail-oriented Operations Assistant to manage the administrative and operational functions of our growing travel business. This role is ideal for someone who enjoys creating order, improving processes, and taking ownership of behind-the-scenes operations. The Operations Assistant will organize systems, streamline workflows, maintain our CRM, document and update SOPs, coordinate backend marketing initiatives, manage operational tasks, and ensure the administrative side of the business runs efficiently so the owner can focus on partnerships, sales, business development, and delivering exceptional client experiences. Key Responsibilities Organize and maintain business systems and workflows. Build and maintain client itineraries following established company standards. Maintain CRM accuracy and client records. Create, document, and update Standard Operating Procedures (SOPs). Coordinate backend marketing and schedule content that aligns with our brand. Follow up with vendors, suppliers, and partners on outstanding items. Track projects and ensure deadlines are met without constant reminders. Identify inefficiencies and recommend improvements. Handle administrative tasks with accuracy and attention to detail. Qualifications Exceptional organizational and time-management skills. Strong written communication. Ability to work independently and take ownership of projects. Comfortable learning established systems and following detailed processes. Tech-savvy and able to learn new platforms quickly. Experience with CRM systems and project management tools preferred. Experience supporting a small business or entrepreneur is a plus. What We're Looking For This is not a task-only virtual assistant role. We are looking for someone who thinks proactively, solves problems, and helps reduce the owner's workload by taking ownership of recurring operational responsibilities. The ideal candidate: Anticipates needs instead of waiting for direction. Learns our processes rather than relying solely on AI-generated work. Pays close attention to detail. Communicates proactively. Is adaptable and comfortable working with a business owner who travels internationally and works across multiple time zones. Schedule This is a remote position. Flexibility is required. Because the owner frequently travels internationally, the successful candidate must be comfortable adjusting meeting times and communications to accommodate changing time zones when needed. Please do not apply if you are only available during fixed business hours. This position requires flexibility to occasionally accommodate an owner who works across multiple international time zones.