Remote Operations Coordinator

Castro Brothers Solutions LLC Castro Brothers Solutions is a growing residential remodeling, maintenance, and property management company based in El Paso, Texas. We specialize in kitchen and bathroom remodeling, home renovations, Lowe's installation services, and residential property management. We are looking for a highly organized, proactive, and detail-oriented Remote Operations Coordinator to become the operational backbone of our company. This is a long-term career opportunity, not a temporary virtual assistant position. Compensation $8.00–$10.00 USD per hour Full-Time (40 hours per week) Monday–Friday 8:00 AM–5:00 PM Mountain Time (U.S.) Performance reviews after 90 days Performance bonuses available Opportunity for advancement into Operations Manager About the Role This position is responsible for ensuring that projects, customers, and administrative tasks stay organized and moving forward. You will work directly with the owner and become the primary coordinator for scheduling, customer communication, Lowe's projects, invoicing, and property management administration. You will NOT manage construction crews in the field. Instead, your job is to keep everything organized behind the scenes so our projects run smoothly. Daily Responsibilities Every Morning Review the Lowe's Provider Portal Check for new measures Review pending work orders Review new emails Review Slack messages Review WhatsApp messages Review Housecall Pro notifications Organize daily priorities Scheduling Schedule customer appointments Coordinate schedule changes Confirm appointments Update Housecall Pro Maintain technician calendars Coordinate with the owner regarding scheduling conflicts Customer Communication Respond to customer emails Send appointment confirmations Provide project updates Follow up with customers Relay important information to management Deliver excellent customer service Lowe's Administration Monitor all Lowe's work orders Track project status Coordinate paperwork Follow up on missing information Maintain project documentation Property Management Respond to tenant inquiries Log maintenance requests Coordinate service appointments Follow up until issues are resolved Keep maintenance records organized Administrative Responsibilities Maintain Housecall Pro Organize Google Drive Update project notes Maintain company calendar Prepare Monday invoicing Organize digital files Track open tasks Required Qualifications Excellent written English Excellent spoken English Outstanding communication skills Extremely organized Strong attention to detail Excellent customer service skills Able to prioritize multiple tasks Comfortable learning new software Reliable high-speed internet Quiet home office Reliable computer with webcam Preferred Experience Experience in one or more of the following: Construction administration Home remodeling Property management Executive assistant Project coordination Scheduling Customer success Administrative support Experience with: Housecall Pro (preferred) Google Workspace Gmail Google Calendar Slack Microsoft Office QuickBooks (a plus) Lowe's Installed Sales (a plus)