Remote Patient Care Coordinator

We are a growing medical practice looking for a Remote Patient Care Coordinator to support the administrative side of patient care. This is not a clinical role. You will handle scheduling, billing support, insurance verification, and patient communication so our in-office team and providers can focus on delivering great care. This role is essential to how smoothly our practice runs day to day, from the first phone call to the follow-up after a visit. Core Responsibilities Scheduling: Manage the appointment calendar, confirm upcoming visits, and handle rescheduling requests professionally and promptly. Insurance and Billing Support: Verify patient insurance eligibility, assist with prior authorization requests, and support billing follow-up on outstanding claims. Patient Communication: Handle inbound and outbound calls, emails, and messages with patients regarding appointments, results follow-up, and general questions. Warm, patient, and professional communication is essential. Records and Documentation: Maintain accurate patient records in the practice management system. Keep documentation organized and up to date. Follow-Up: Track and follow up on incomplete tasks such as missing forms, pending lab results, or unconfirmed appointments so nothing falls through the cracks. What We Are Looking For Required: 1 or more years of experience in an administrative, customer service, or coordination role (medical or dental setting preferred but not required) Comfortable learning a new practice management or EHR system quickly (we will train on our specific platform) Strong written and spoken English Comfortable working independently in a remote environment Organized with good attention to detail Preferred: Direct experience with a practice management or EHR system such as Cerbo, Dentrix, Epic, or athenahealth Experience with insurance verification and prior authorization processes Familiarity with medical billing terminology and workflows Bilingual English and Spanish is a plus for practices with Spanish-speaking patients Soft Skills We Care About: Genuine empathy, patients are often anxious or dealing with a health concern Calm, clear communicator who can de-escalate a frustrated caller Reliable and consistent, patients notice when the same person follows up with them Comfortable managing multiple patient cases and priorities at once Compensation and Details Full time, 40 hours per week Remote from Latin America or South Africa Hours aligned to US business hours Pay range: $10 TO $12 per hour depending on experience Independent contractor engagement