Remote Veterinary Client Service Representative / Front Office Coordinator

We're looking for an experienced Veterinary Client Service Representative / Front Office Coordinator who is organized, detail-oriented, and passionate about providing outstanding service to both veterinary teams and pet owners. Responsibilities: - Appointment Coordination - Follow up with clients after the previous day's appointments. - Confirm upcoming appointments. - Request previous medical records. - Attach medical records to patient appointments. - Update vaccine reminders. - Verify new client paperwork. - Flag appointments requiring doctor review. - Surgery Support - Confirm upcoming surgeries. - Review fasting instructions with pet owners. - Confirm surgery estimate approvals. - Confirm patient drop-off times. - Ensure medical records and laboratory work are complete. - Send surgery reminders. - Follow up with owners who have not confirmed surgery appointments. - Patient Follow-up - Follow up with hospitalized patients. - Check in with clients after surgeries. - Follow up on urgent care patients. - Complete doctor-requested callbacks. - End-of-Day Responsibilities - Review unfinished tasks. - Ensure every voicemail has a follow-up plan. - Review and respond to pending text conversations. - Review emails. - Prepare tasks for the following business day. - Flag urgent issues for the doctor. - Ensure the next day's schedule is fully prepared. As workload allows, assist with: - Processing pharmacy refill requests. - Scanning and uploading medical records. - Organizing clinic emails. - Creating tasks for doctors and staff. - Verifying upcoming appointment records. - Updating patient information. - Reviewing vaccine reminders for accuracy. - Verifying client contact information. - Cleaning duplicate client accounts. - Organizing Google Drive files and documents. - Preparing reminder lists. - Reviewing and updating SOPs. - Updating client communication templates. - Auditing patient records for completeness. - Creating or improving client education materials and FAQs. We're looking for professionals who have: - 3+ years of experience working in a veterinary practice. - Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative (CSR), Front Office Coordinator, or similar role. - Excellent verbal and written English communication skills. - Strong customer service and client communication experience. - Exceptional organizational and multitasking skills. - Ability to work independently in a remote environment. - High attention to detail and professionalism. - Experience using veterinary practice management software. - Preferred Software Experience Experience with one or more of the following is preferred: - ezyVet - AVImark - Cornerstone - IDEXX Neo - ImproMed - Covetrus Pulse - Vetspire - Hippo Manager Other veterinary practice management systems Equipment Requirements: - Reliable high-speed internet connection. - Quiet, dedicated home office. - Reliable computer capable of multitasking. - Quality headset with microphone.