Reservation Specialist

Full-Time Remote Reservation Specialist About TravelWorld: TravelWorld is a growing, full-service travel agency serving travelers since 1975. We specialize in group travel, escorted tours, cruises, international travel, and customized vacation planning. As we continue to grow, we are looking for a Full-Time Remote Reservation Specialist to join our team. This is a customer-facing position, so strong phone skills are essential. The right person must be professional, friendly, confident speaking with customers, and available to answer incoming calls during scheduled working hours. Responsibilities: -Group Booking Processing -Process new passenger reservations for TravelWorld group departures. -Accurately enter traveler information into booking and internal systems. -Process deposits, payments, and other reservation transactions. -Send booking confirmations, receipts, and related documentation. -Add and update passenger information as needed. -Track missing forms, payments, and required traveler information. -Assist Group Operations with routine reservation changes and updates. -Maintain accurate and complete booking records. -Travel Insurance -Assist clients by phone with travel insurance needs. -Explain available coverage options within agency and insurance guidelines. -Quote and process Allianz travel insurance policies. -Collect required traveler and trip information. -Process payments and provide insurance confirmations and policy documents. -Maintain accurate records of insurance transactions. Phone & Customer Support: Be available to answer incoming customer calls during scheduled working hours. Provide friendly, professional, and efficient customer service by phone. Assist clients with basic reservation, payment, insurance, and documentation questions. Take clear and accurate messages when another team member needs to assist. Route more complex travel planning or service questions to the appropriate Travel Advisor. Follow up with clients by phone when additional information is needed. What We’re Looking For: Excellent verbal communication and phone skills. Professional and friendly telephone manner. Strong attention to detail and accuracy. Comfortable speaking with customers throughout the day. Reliable and available during assigned working hours. Strong computer and data-entry skills. Ability to learn new booking systems and processes. Organized and able to manage multiple tasks. Comfortable handling payments and confidential customer information. Previous customer service, reservations, travel, hospitality, call center, or administrative experience is preferred. This is not a sales-focused Travel Advisor position. The primary focus is processing reservations, assisting clients, answering phones, and supporting our travel operations. Applicants should have a quiet, professional remote work environment, reliable internet, and the ability to be consistently available by phone during scheduled hours. This position offers an opportunity to grow with TravelWorld as our company continues to expand.