Retention Specialist

Customer Retention Representative (Long-Term Position) We are looking for an experienced Customer Retention Representative to help retain and support our existing clients. This is a long-term opportunity for someone who is confident on the phone, persistent, and motivated by performance-based earnings. This role is ideal for someone who enjoys speaking with business owners, handling objections, and earning strong bonuses by delivering results. Duties and Responsibilities • Assess client needs and take appropriate action to retain customers • Communicate confidently with existing clients to reinforce the value of our services and results • Use computer applications and internal tools to achieve daily retention goals • Accurately document all client interactions and outcomes • Perform additional related duties as assigned Qualifications • Previous customer retention experience is a strong plus • Digital marketing experience is a plus • Positive, results-driven attitude with a strong work ethic • B2B phone sales experience required • SEO knowledge preferred • Punctual, professional, and reliable • Proven ability to close and retain accounts • Comfortable working in a performance and incentive-based environment • Ability to follow scripts and rebuttals exactly • Fluent English with little to no accent Compensation and Benefits • Base pay plus excellent bonus opportunities • Proven scripts, rebuttals, and tools provided • Training, coaching, and ongoing support • Clear expectations and opportunity for growth based on performance To Apply Please start your application with the word “RETENTION” so we know you read the full job description. Applications that do not include this will not be considered.