Rewst Automation Implementation - MSP - Florida

Courser is seeking an experienced Rewst resource to assist with the setup, configuration, testing, and launch of onboarding and offboarding automation workflows for DART, a Courser MSP based in Tampa, Florida. The focus of this engagement is to serve as a hands-on setup assistant and mentor to a local DART resource who is new to Rewst. This is not intended to be a fully independent build-from-scratch role. Instead, the contractor will guide the local resource through the setup and configuration of existing Courser-developed Rewst automation crates, explain key platform concepts, help validate configuration decisions, troubleshoot issues, and build the local team’s ability to support the workflows after launch. The project uses existing Courser-developed onboarding and offboarding automation crates as the implementation baseline. The contractor will help clone, configure, test, and document these workflows while ensuring the local resource understands the workflow structure, logic, integrations, forms, variables, permissions, listener behavior, dependencies, and long-term support considerations. As requested by DART, you may be required to co-develop additional functionality to customize automations to the customer requirements. These co-developments should be completed with the local resource's involvement and be prepared with ample documentation and handoff of responsbility once this project ends. Responsibilities include helping the local DART resource set up Courser-developed Rewst onboarding and offboarding automation crates. The contractor will act as both a setup assistant and mentor, guiding the DART resource through the setup process while explaining how the workflows are structured and maintained. This includes coaching the DART resource on Rewst concepts, workflow structure, forms, integrations, organization variables, permissions, testing, troubleshooting, and environment-specific configuration. The contractor will also help configure organization variables, integrations, workflow settings, forms, permissions, and customer-specific requirements. The role also includes participating in weekly cadence calls with Courser and DART stakeholders. The contractor will provide concise written status updates covering completed work, open questions, blockers, risks, and next steps. They will also assist with launch readiness, helpdesk enablement, documentation, and final handoff. A successful engagement should leave the local DART resource prepared to monitor, support, customize, and escalate workflow issues after implementation. The ideal contractor has hands-on experience with Rewst or comparable workflow automation platforms. They should understand workflow logic, forms, integrations, permissions, variables, testing, and troubleshooting. Just as importantly, they should be able to explain technical concepts clearly to someone who is new to the platform. Experience mentoring, coaching, training, or supporting less-experienced technical resources is strongly preferred. This role is best suited for someone who is comfortable guiding implementation work collaboratively instead of simply completing tasks independently. Strong documentation, communication, stakeholder management, and troubleshooting skills are required. The contractor should be able to balance delivery speed with knowledge transfer and long-term maintainability. About Courser: Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.