Russian-Speaking Intake Specialist

Summary We are a US-based law firm seeking a highly motivated Russian-speaking Virtual Intake Specialist to manage incoming leads and client communications. This role is critical in converting prospective clients into signed cases while delivering excellent customer service in both Russian and English. Due to the legal nature of this role, candidates must demonstrate a high level of professionalism, strong organizational skills, and strict adherence to processes and guidelines. Key Responsibilities: 1. Answer inbound calls from Russian- and English-speaking leads 2. Conduct initial intake and evaluate case eligibility 3. Collect and accurately document client and case details 4. Convert qualified leads into signed clients (retainers, e-signatures) 5. Refer non-qualified leads to partner law firms when appropriate 6. Provide clear communication and guidance to clients throughout the intake process 7. Maintain timely follow-ups to maximize lead conversion 8. Update CRM and track lead status and progress Requirements: 1. Fluent in Russian and English (spoken and written) 2. Previous experience in customer service, sales, or intake (legal experience is a plus) 3. Strong communication and interpersonal skills 4. Access to a quiet, professional work environment with no background noise during calls Compensation & Schedule: Hourly pay (rate based on experience) approx $10/ hour Full-time schedule: 8:00 AM – 5:00 PM EST