SaaS Sales & Business Development – Indonesia

SaaS Sales & Business Development – Indonesia Bali Priority | Indonesian Market | Booking & Business Management SaaS We are looking for a hands-on Sales & Business Development professional based in Indonesia to help launch and grow a new SaaS booking and business management platform. Our platform is designed for service-based businesses, specifically mobile but not limited to and that need to manage bookings, customers, staff/providers, availability, payments and service delivery. The system can support both: * Mobile businesses where the service provider travels to the customer; and * Fixed-location businesses where customers visit a clinic, salon, studio, office or other location. Bali will be our initial priority market, although we are interested in acquiring customers throughout Indonesia. What We Need You To Do This is an active sales role. We are looking for someone who is comfortable prospecting and directly approaching businesses rather than simply managing inbound enquiries. You will be responsible for: * Researching and identifying suitable service-based businesses * Building and maintaining prospect lists * Finding business owner/decision-maker contact details * Cold calling prospective customers * Sending personalised cold emails * Using WhatsApp and other appropriate channels for prospecting * Following up leads consistently * Explaining the platform and its benefits * Conducting online or face-to-face product demonstrations where appropriate * Understanding how each prospect currently manages bookings * Identifying problems with their existing booking/process systems * Showing businesses how our platform could improve or expand their operations * Managing prospects through the sales pipeline * Negotiating and closing new customers * Maintaining accurate records of prospects, conversations and follow-ups Target Customers We are particularly interested in service businesses such as: * Massage and spa businesses * Beauty salons * Hair salons * Mobile beauty services * Wellness businesses * Teeth whitening businesses * Physiotherapy and therapy businesses * Healthcare and clinic-based services * Fitness and personal training * Home services * Cleaning services * Mobile service providers * Appointment-based businesses * Other businesses that rely heavily on bookings and scheduling We are also interested in identifying industries we may not yet have considered. Part of your role will be to help us discover which Indonesian business sectors respond best to the platform. Bali First – Then Indonesia Our initial focus will be Bali, particularly businesses operating in high-volume service and tourism markets. However, you will not be restricted to Bali. Strong opportunities anywhere in Indonesia can be pursued. We want to learn which industries, locations, sales messages and acquisition methods generate the strongest response and then scale from there. Customer Handover & Onboarding Your responsibility does not finish immediately after the customer says yes. You will help ensure each new customer successfully moves from sale → setup → onboarding → live operation. You will work closely with our Account Management and Technical Support team, who will assist with configuring the customer’s account and getting them operational. You will: * Gather the customer’s initial business requirements * Clearly hand the customer over to Account Management * Participate in onboarding where required * Ensure the customer understands what happens next * Follow up during the early stages * Make sure sales promises and customer expectations are clearly communicated to the onboarding/support team * Maintain the relationship while the customer becomes established on the platform We want the customer experience to feel seamless rather than having sales disappear immediately after closing the deal. Feedback Is Extremely Important We are in the early growth stage of the platform. We therefore want our salesperson to actively capture market feedback. For example: “We already use another booking system because…” “We would change systems if you could…” “This feature is important to our business because…” “We don’t understand how this works.” “We would pay for the platform if…” You will communicate this feedback to our Account Management, Product and Development teams. Our early sales activity is therefore about more than simply generating revenue — we want to learn from the Indonesian market and build a highly scalable product and sales model. What We’re Looking For We would ideally like someone who: * Is based in Indonesia * Has excellent Bahasa Indonesia * Has good spoken and written English * Has B2B sales experience * Is confident cold calling businesses * Is comfortable sending cold emails and WhatsApp messages * Can speak confidently with business owners and managers * Is comfortable demonstrating software * Understands SaaS or technology products * Can learn a reasonably technical platform * Is organised with follow-ups and CRM/pipeline management * Is persistent without being overly aggressive * Can work independently * Is comfortable working with an Australian-based management team * Understands the Indonesian business environment Experience selling SaaS, booking systems, POS systems, CRM software, payment systems or other business technology would be highly regarded. Existing relationships with service businesses in Bali or elsewhere in Indonesia would also be a significant advantage. What Success Looks Like Initially, we want you to help us establish: Prospecting → Contact → Demonstration → Trial/Sign-up → Onboarding → Active Customer As we learn from the market, we want to identify: * Which industries convert best * Which locations perform best * The most effective sales pitch * Common objections * Appropriate pricing * Which prospecting channels work * How many contacts are required to generate a demo * Demo-to-customer conversion rates * Customer onboarding issues * What product improvements would make the platform easier to sell The ultimate objective is to develop a repeatable sales process that can be scaled throughout Indonesia and potentially other international markets. Long-Term Opportunity We are not looking at this as simply a short-term cold-calling project. For the right person, there is an opportunity to grow with the business and potentially become a Sales Manager / Country Business Development Manager for Indonesia as the customer base grows. This could eventually involve helping recruit and manage additional sales representatives and expanding into new Indonesian regions. When Applying Please tell us: 1. Where in Indonesia you are based. 2. Your B2B sales experience. 3. Your experience with cold calling and outbound prospecting. 4. Whether you have previously sold SaaS/software or technology products. 5. Any experience selling to service-based businesses. 6. Whether you have business contacts/networks in Bali. 7. Your Bahasa Indonesia and English proficiency. 8. How you normally find B2B prospects and decision-maker contact details. 9. Your availability each week. 10. Your expected hourly or weekly rate. Please also answer this question: If we asked you to find and approach 100 suitable service businesses in Bali during your first week, how would you identify them, contact them and manage the follow-up process? We are looking for someone who can actively generate opportunities, not someone who waits for leads to be provided.