Sales Assistant

Summary We are looking for a highly organized and detail-oriented Sales Support Specialist to join Hedgehog Dryer. Your main responsibility will be on the phone, getting leads to our sales team in different parts of the world. You will also play a critical part in supporting our global sales operations, ensuring orders are processed efficiently, customers are supported, and inventory flows smoothly across our markets. If you want to learn more about Hedgehog Dryer, see catalog here: https://heyzine.com/flip-book/b3e2bbab03.html Key Responsibilities: Create sales leads to pass on to our sales team Process sales orders and ensure timely, accurate delivery Maintain and update records of customer interactions and sales activity Communicate with customers to answer questions and support sales Coordinate product samples (requests, shipping, and follow-up) Work with sales reps to identify upsell and cross-sell opportunities Assist in executing sales strategies to meet revenue targets Collaborate with sales and operations teams to ensure smooth workflows Prepare and share sales tracking reports (actual vs. projections) Handle customer service (calls, chat, spare parts, replacements) Monitor inventory levels (Amazon + warehouses) and forecast replenishment needs Hedgehog is fast-growing, family owned global company with offices in Norway, the UK, and the US. We design and sell high-powered dryers for shoes, gloves, and gear, as well as hair dryers, through major retail chains worldwide. Our partners include the largest chains (Costco, BestBuy, Amazon, Home Depot, Lowes) to the small ski shops. About You You are structured, proactive, and thrive in operational roles where precision matters. You are a people person, who loves to get to know new people and looking for the right person in the right role. You have a good track record with excellent references from previous work. You have experience with: Enjoys working on the phone and preferably has experience with US and Canadian retailers. Onboarding products into retailer systems (Lowes, Walmart, Target, etc.) Managing product data (specs, PIF files, images, videos) across platforms Maintaining master data spreadsheets with high accuracy Coordinating logistics from China to US/EU warehouses You are comfortable working across systems, teams, and time zones—and you follow through. Knows how annoying it is to get into wet shoes after being out in the snow/rain Skills & Qualifications Excellent spoken and written US English - important Comfortable communicating by phone, email and chat Strong attention to detail Experience with major US retail chains Familiarity with EDI, 3PLs, and global shipping/logistics Basic skills in budgeting, forecasting, and data interpretation Customer-focused, proactive, and solution-oriented Remote position Must overlap at least 3 hours daily with both: Eastern Time (ET) Central European Time (CEST) Example: UTC-3, 09:00–12:00 (flexible by agreement) Compensation & Hours Part-time (starting at ~3-5 hours/day) Hourly pay Potential to grow into full-time by end of year