Sales & Customer Success Assistant

Summary NUBYÉN is a beauty, active & wellness brand that equips women with unshakable confidence to face whatever the day brings — in an increasingly image-conscious world. We offer beauty products that act as non-invasive alternatives to minor cosmetic procedures (such as topical lip fillers), alongside wellness products and activewear. We also private label for some of the world's leading retailers who share our core values: Excellence, Honesty & Integrity. The role We're looking for a warm, personable Sales & Customer Success Assistant to help us grow across the US, UK, and Europe. You're someone who genuinely enjoys building relationships — the kind of person buyers and partners look forward to hearing from — and who's happy to hop on a call to keep things moving. This is a relationship-first role. You'll follow up sales leads, keep our PR and sales projects organised, and gently push things forward so nothing goes cold. We keep things friendly and low-pressure, but we care deeply about doing great work and growing the brand together. Main duties and responsibilities Represent the brand at every touchpoint, embodying our core values of Excellence, Honesty & Integrity in how you build and maintain relationships Follow up sales leads promptly and keep them warm, so opportunities never go cold Build and maintain strong, lasting relationships with our buyers and B2B contacts, making sure they always enjoy hearing from us Support B2B growth: open doors with new retailers and distributors, and keep existing accounts engaged and well looked after Own the follow-up rhythm across the pipeline (check in, track next steps, and make sure nothing slips) Support our PR projects and partnerships, keeping everything organised and on schedule Meet KPIs that are readily achievable through genuine relationship-building and by responding to customers and emails in an authentic, professional way You'd be great if you have A warm, kind and charismatic personality, a sense of humour and a genuine interest in people are essential A proactive, self-starting attitude, you chase things down rather than wait to be asked A passion for (and ideally some existing knowledge of) the beauty and fashion industry Clear, confident communication skills Prior experience in B2B brand sales or account management (a plus)