Sales Manager for Premium Chocolate Brand

We are looking for an experienced Sales Manager / Sales Operations Lead to help build, manage, and improve the sales system for Rosemary Chocolat, a small but growing Los Angeles-based premium chocolate company. This is not just a “manage the team” role. We need someone who can help create the full sales infrastructure, support our salespeople, hold the team accountable, and also personally contribute to outreach and sales. The ideal candidate is highly organized, comfortable building systems from scratch, and has strong experience with CRMs, sales reporting, prospecting lists, KPIs, and sales coaching. Responsibilities You will be responsible for helping us build and manage our sales operation, including: Setting up and improving our sales CRM, ideally in Monday.com Creating clean sales pipelines, lead stages, follow-up processes, and reporting dashboards Helping source, organize, and verify accurate prospect lists for the sales team Building systems for tracking outreach, follow-ups, samples, proposals, and closed deals Working directly with salespeople to improve outreach, follow-up, objection handling, and closing skills Creating and managing KPIs for the team, including calls, emails, meetings, samples sent, proposals, and closed sales Reviewing activity and performance reports regularly Helping create scripts, email templates, follow-up sequences, and sales playbooks Ensuring the sales team is staying organized and consistently following up Participating in sales outreach directly, since we are a small company and need someone hands-on Helping identify new sales channels and target customer segments Ideal Experience We are looking for someone with experience in: Sales management Sales operations CRM setup and management Monday.com, HubSpot, Salesforce, Pipedrive, or similar CRMs B2B sales processes Prospecting and lead list building KPI tracking and sales reporting Coaching salespeople Cold outreach and follow-up systems Small business or startup environments Experience with food, chocolate, gifting, hospitality, corporate gifting, events, luxury goods, or CPG is a plus, but not required. Important Requirements Must be able to work closely with our team during Los Angeles business hours / Pacific Time Must be comfortable being both strategic and hands-on Must be able to build systems, not just use existing ones Must be detail-oriented and able to hold the team accountable Must be comfortable doing some of your own outreach and sales activity Must communicate clearly and proactively About Us Rosemary Chocolat is a premium chocolate company based in Los Angeles. We create beautiful, handcrafted chocolates for corporate gifting, hospitality, events, special occasions, and retail opportunities. We are a small company with a high-quality product and strong growth potential, and we are looking for someone who can help us turn our sales efforts into a more structured, consistent, and scalable system. To Apply Please include: Your experience setting up or managing CRMs Any experience with Monday.com specifically Your experience managing or supporting sales teams Examples of sales KPIs or dashboards you have created Your availability during Pacific Time business hours Any experience with premium products, gifting, food, hospitality, or corporate sales We are looking for someone who can help us build the sales engine, not just give advice.