VA Sales & Operations Assistant Full Time Start ToDAY

# Sales & Operations Assistant (Full-Time, Remote) ## About Us We are a U.S.-based company that helps businesses source, produce, manage, and deliver branded merchandise, print, apparel, signage, fulfillment programs, company stores, and marketing materials worldwide. We're looking for a dependable, highly organized **Sales & Operations Assistant** to become an integral part of our team. This role supports both sales and operations, ensuring prospects receive timely follow-up and customer projects stay on track from quote to delivery. ## Position Details * **Full-time (40 hours per week)** * **Remote** * **Primary working hours:** Monday–Friday, **9:00 AM–6:00 PM Eastern Time** * Some flexibility is available when needed, but candidates **must be available during U.S. business hours**. ## Primary Responsibilities ### 1. Sales Follow-up (Highest Priority) * Send follow-up emails to prospects and customers. * Monitor inbound replies. * Keep opportunities moving through the sales pipeline. * Schedule and complete follow-up tasks. * Maintain accurate CRM records. * Ensure no opportunity is overlooked. ### 2. Active Order Management * Coordinate with suppliers and vendors. * Track production, shipping, and delivery. * Follow up on artwork approvals and customer requirements. * Keep customers informed of project status. * Identify and resolve issues before they affect deadlines. * Escalate critical issues when necessary. ### 3. Presentations & Administrative Support * Prepare PowerPoint presentations and proposals. * Organize project documentation. * Research products and suppliers. * Maintain files and internal documentation. * Assist with day-to-day administrative tasks. ## Required Experience Candidates **must** have: * Experience using **Close CRM** in a sales support or customer-facing role. * Experience navigating **cold email platforms** such as Smartlead, Instantly, Lemlist, Apollo, Mailshake, or similar. * Strong written and verbal English communication skills. * Excellent organizational and time management skills. * The ability to work independently with minimal supervision. * Reliable high-speed internet and a dedicated workspace. ## Preferred Skills * Experience supporting B2B sales teams. * Familiarity with Google Workspace and Microsoft Office. * Experience creating PowerPoint presentations. * Experience coordinating vendors or managing customer orders. * Familiarity with ChatGPT or other AI productivity tools. * Experience in promotional products, print, apparel, signage, or fulfillment is a plus. ## Technology Stack You will work with tools including: * Close CRM * Smartlead (or similar cold email platforms) * Google Workspace * Microsoft PowerPoint * Microsoft Excel / Google Sheets * Slack * Adobe Acrobat * Canva (preferred) * ChatGPT ## What Success Looks Like You will be successful if you: * Keep every prospect and customer properly followed up. * Ensure active orders move smoothly from production to delivery. * Maintain an accurate and organized CRM. * Produce professional customer-facing documents. * Communicate proactively and solve problems before they become customer issues. * Help free up the owner's time to focus on sales, client relationships, and business growth. ## How to Apply Please include: * A brief introduction. * Your experience with **Close CRM**. * The cold email platforms you have used. * Your experience supporting sales or operations. * Your time zone and confirmation that you can work **9:00 AM–6:00 PM Eastern Time**. * Examples of similar work you've performed. Shortlisted candidates will complete a short paid practical exercise involving CRM updates, email follow-up, and basic customer coordination.