Sales/Support Agent (German Desk)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience. Our statement: - We’re against war and unjustified aggression, - We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support, - We provided the team with charging stations, - We continue to work together for the future of Ukraine. - We are currently seeking a Conversion Agent (German Desk) to join our team This role is part of a newly launched international project focused on helping potential customers throughout their purchasing journey. You'll work with warm leads who have already expressed interest in premium products, guiding them through the decision-making process and delivering an outstanding customer experience. This is a sales-focused role, ideal for professionals who enjoy consultative selling, relationship building, and creating personalized customer interactions. Working schedule: - Monday–Friday - Approximately 08:00–17:00 CET - 1-hour break - Fully remote work Your future responsibilities include: - Following up with warm leads who have requested product information and shared their contact details; - Making outbound calls to customers across the DACH region and other European markets; - Communicating with customers in both German and English; - Presenting products, answering general questions, and supporting customers throughout their purchasing journey; - Building trust and creating a premium customer experience during every interaction; - Handling basic objections and helping interested prospects make confident purchasing decisions; - Recording customer interactions, feedback, and next steps in CRM systems; - Escalating complex product, pricing, delivery, or payment-related questions to the appropriate internal teams; - Following established sales processes, communication guidelines, and quality standards. Needed experience & skills: - German proficiency (C1–C2); - English proficiency (C1); - 1–3 years of experience in sales, customer consultations, or similar customer-facing roles; - Experience communicating with customers over the phone. Work with EverHelp is about: - Fully remote collaboration; - Working with international teams and premium global products; - Professional onboarding with a paid training program; - A collaborative environment where teammates support each other's growth; - Opportunity to develop consultative sales and communication skills in an international environment.