Salesforce Implementation Partner — Multi-Persona Commerce & Marketplace Platform

We are seeking a Salesforce consulting firm to design and deliver a scalable, multi-persona commerce and services marketplace platform on Salesforce. This is a full lifecycle engagement covering discovery, solution architecture, development, testing, and deployment. About the project We are launching a low-code platform that will act as the system of interaction between our organisation, our business customers, and end consumers. The platform supports a phased rollout, beginning in the UK with subsequent expansion across Western Europe, Scandinavia, the USA, Australia, and the GCC. Salesforce has been selected as the core platform, and we require a partner to deliver against native Salesforce components wherever possible. The primary customer interface is a mobile application, with an adaptive desktop/browser version. Admin and analytics are delivered via desktop/web, with snapshot reporting on mobile. Scope of work The engagement covers approximately 60 business requirements delivered across three phases, including: - Account and onboarding flows for multiple personas (business suppliers, end customers, internal admins, and service hosts) - Commerce Cloud storefront across web and native mobile, including catalogue, orders, promotions, and loyalty/rebate management - Order management and fulfilment with Shopify POS integration (inbound and outbound) - Payments via Stripe, including deposits, order payments, and payouts - Calendar and scheduling for appointments and service availability - Loyalty and commission management, including monetary rebates, vouchers, and payout requests - A services marketplace layer (location-based listings, booking flows, host approval, and messaging) - Marketing Cloud journeys (signup, abandoned registration, reminders, opt-out management, and joint/partner marketing) - AI service agent (Agent Force) bot on Service Cloud for customer greeting, Q&A, case creation, and dispute/transfer handling - Salesforce Voice and AI Telephony - A secure data-request module for approved third-party organisations, with screenshot protection and time-limited access - Integrations: Shopify, Stripe, an affiliate storefront (Amazon), a third-party certification API, and Canvas/iframe hosting for an external quote provider **We would also consider a managed service arrangement post go-live. Who we want to hear from This engagement is open only to firms and agencies, not individual freelancers. To be considered, your proposal must: 1 - Be submitted by a registered company or agency. 2 - Confirm your status as a recognised Salesforce partner (Base, Ridge, Crest, or Summit under the current tiering, or the legacy Silver/Gold/Platinum designation). Please state your current tier. 3- Include your company website in the proposal. 4 - Please include relevant case studies of comparable Salesforce Commerce Cloud, Marketing Cloud, and Service Cloud implementations, along with your proposed team composition and delivery approach. Proposals that do not meet all three requirements will not be reviewed.