Salesforce/Veeva CRM Senior operations/Support manager - 12 + years of experience

Sales force/Veeva CRM Senior Support/operations manager The consultant should be based out of poland. knowledge on Veeva CRM/ Salesforce domain Ensure stable day-to-day operations across the Digital Services application landscape Coordinate incidents, major incidents, and service requests (triage, escalation, stakeholder communication) Set up and run service governance (KPIs, service reviews, action tracking, vendor coordination) Define and implement operational processes and documentation (runbooks, handover, RACI, change and release readiness) Drive continuous improvement to reduce recurring issues and improve service performance and compliance prior experience in handling/managing E-Commerce, CRM and Marketing apps from IT prospective Having Veeva CRM is not mandatory but good to have.