Salesperson

High-Ticket Sales Consultant | Wellness Products Starting part time and progressing towards full time HealthHQ is a growing New Zealand wellness company specialising in premium saunas, ice baths, chillers, and co mplete home and commercial recovery setups. We are looking for a confident, consultative High-Ticket Sales Consultant to manage inbound leads, take sales calls, educate customers, create tailored quotes, follow up consistently, and help convert enquiries into completed orders. This is not a high-volume, scripted sales role. Our customers are often making a meaningful investment in their home, health, recovery, gym, or commercial wellness space. They need someone who can understand their goals, explain the options clearly, build trust, and guide them toward the right setup. The Role You will manage the sales process from first enquiry through to deposit payment and handover to our Customer Success team. Your responsibilities will include: • Responding promptly to new website, email, phone, social media, and referral enquiries. • Calling leads to qualify their needs, budget, timeline, space, location, and intended use. • Understanding whether the customer is looking for a sauna, ice bath, chiller, full recovery setup, or commercial wellness solution. • Educating customers on the differences between products, materials, heaters, chillers, accessories, assembly options, electrical requirements, and delivery considerations. • Asking strong discovery questions to understand the customer’s lifestyle, health goals, property, and practical requirements. • Recommending the most suitable package rather than simply selling the most expensive product. • Running phone and video consultations with prospective customers. • Preparing and sending accurate, tailored quotes and product packages. • Following up consistently through calls, emails, text messages, and other appropriate touchpoints. • Keeping all lead notes, quote stages, next steps, and customer details accurately updated in Pipedrive. • Managing your pipeline so no lead, quote, or follow-up is missed. • Working closely with Conway and the wider team on complex, high-value, commercial, custom, or technical opportunities. • Assisting with quote revisions, product recommendations, payment follow-up, and deposit collection. • Handing over confirmed orders clearly to the Customer Success and Operations teams. • Sharing customer feedback and recurring questions to improve sales material, systems, product information, and the overall customer experience. What Success Looks Like Success in this role will be measured through clear sales and activity KPIs, including: • Fast response times to new enquiries. • High-quality lead qualification and discovery calls. • Strong show-up rates for booked consultations. • Consistent follow-up activity on every active opportunity. • Accurate CRM notes, pipeline stages, and next actions. • Quote-to-deposit conversion rate. • Revenue generated and deposits secured. • Low lead leakage, meaning prospects do not go cold because they were not followed up. • Positive customer feedback on the sales experience. • Smooth handover from sale to customer success. Who We Are Looking For You are likely someone with experience as a: • High-Ticket Sales Consultant • Sales Closer • Account Executive • Inside Sales Representative • Business Development Representative • Solutions Consultant • Showroom Sales Consultant • Premium Retail or Home Improvement Sales Consultant You must be: • Confident and natural on phone and video calls. • Highly organised with strong follow-up discipline. • Comfortable speaking with a wide range of customers, from homeowners to gym owners, builders, and commercial clients. • Consultative, warm, and trustworthy rather than pushy. • Able to simplify technical product details into clear customer-friendly advice. • Commercially minded and motivated by achieving sales outcomes. • Comfortable managing multiple leads and quote opportunities at once. • Strong in written English and able to write professional, persuasive emails. • Comfortable using CRM systems, especially Pipedrive or similar tools. • Available to overlap meaningfully with New Zealand business hours. Important We are not looking for someone who relies on generic scripts or waits for leads to make the next move. The right person will be naturally proactive. You will know when to call, when to follow up, when to send useful information, and when to bring Conway into an important opportunity. You should be comfortable guiding customers through a considered purchase, building trust over time, and maintaining consistent communication until they are ready to move forward. Preferred Experience Experience in any of the following would be an advantage: • High-ticket consumer products. • Saunas, wellness, fitness, recovery, health, home improvement, construction, furniture, or outdoor living products. • Consultative selling with longer sales cycles. • CRM pipeline management. • Preparing customised quotes and packages. • Selling to both residential and commercial customers. • Working directly with a founder in a fast-moving small business. Availability & Growth Opportunity • You must have clear, professional spoken English and be confident communicating with New Zealand customers by phone and video call where required. • You must be available to work within New Zealand business hours, between 9:00am and 5:00pm NZ time, with meaningful overlap across the working day. • All roles will begin on a part-time basis, with agreed hours based on the role and candidate availability. • There is a genuine opportunity for hours to increase toward full-time over time, based on demonstrated performance, reliability, capability, business needs, and your ability to take greater ownership within the role. • We are looking for long-term team members who want to grow with HealthHQ, contribute to improving our systems, and take on more responsibility as the business expands. To Apply Please include: 1. A brief summary of your high-ticket sales experience. 2. Examples of products or services you have sold, including average order value where possible. 3. Your experience with phone-based sales, discovery calls, quoting, follow-up, and CRM management. 4. The sales systems or CRMs you have used. 5. Your availability and time-zone overlap with New Zealand. 6. Provide an audio recording of you speaking