Seeking White-Label AI Voice Automation Partner for Healthcare & MSP Clients

Posted 3 weeks ago

Worldwide

Summary

We are an IT services and cybersecurity firm looking to establish a relationship with an AI voice automation provider that can support our clients on an ongoing basis. We are currently evaluating solutions for a medical clinic that is interested in deploying an AI-powered voice agent, and we expect similar opportunities with other clients in the future. The ideal solution would be capable of: * Answering incoming phone calls using natural, conversational AI * Scheduling, rescheduling, and canceling appointments * Collecting patient information and intake details * Performing basic triage based on predefined protocols and decision trees * Providing general guidance to callers * Determining when a caller should: * Schedule an appointment * Speak with a clinician * Visit urgent care * Seek emergency medical attention * Escalating calls to staff when appropriate * Integrating with scheduling, CRM, EMR, or EHR systems where needed We are looking for a partner that can provide a white-label or partner-friendly offering that we can bring to our clients under our managed services practice. Please include the following in your response: 1. The platform(s) you use and recommend 2. Whether your solution is white-label or partner-friendly 3. Your experience with healthcare organizations and HIPAA-related requirements 4. The level of customization available for branding, workflows, call scripts, and triage logic 5. Integration capabilities with scheduling, CRM, EMR, and EHR platforms 6. Typical implementation timelines 7. Approximate one-time setup costs 8. Approximate monthly costs 9. Ongoing support and maintenance options 10. Examples of similar deployments or case studies We are seeking a long-term partner rather than a one-time contractor. If your solution can be adapted across multiple industries and use cases, please include those capabilities as well.

  • Less than 30 hrs/week
    Hourly
  • < 1 month
    Duration
  • Expert
    Experience Level
  • Remote Job
  • One-time project
    Project Type
Skills and Expertise
Mandatory skills
AI Bot
Activity on this job
  • Proposals:20 to 50
  • Last viewed by client:3 weeks ago
  • Interviewing:
    2
  • Invites sent:
    0
  • Unanswered invites:
    0
About the client
Member since Aug 21, 2015
  • United States
    New York3:08 PM
  • $129K total spent
    150 hires, 32 active
  • 3,204 hours
  • Tech & IT
    Mid-sized company (10-99 people)

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