Seeking White-Label AI Voice Automation Partner for Healthcare & MSP Clients
Worldwide
We are an IT services and cybersecurity firm looking to establish a relationship with an AI voice automation provider that can support our clients on an ongoing basis. We are currently evaluating solutions for a medical clinic that is interested in deploying an AI-powered voice agent, and we expect similar opportunities with other clients in the future. The ideal solution would be capable of: * Answering incoming phone calls using natural, conversational AI * Scheduling, rescheduling, and canceling appointments * Collecting patient information and intake details * Performing basic triage based on predefined protocols and decision trees * Providing general guidance to callers * Determining when a caller should: * Schedule an appointment * Speak with a clinician * Visit urgent care * Seek emergency medical attention * Escalating calls to staff when appropriate * Integrating with scheduling, CRM, EMR, or EHR systems where needed We are looking for a partner that can provide a white-label or partner-friendly offering that we can bring to our clients under our managed services practice. Please include the following in your response: 1. The platform(s) you use and recommend 2. Whether your solution is white-label or partner-friendly 3. Your experience with healthcare organizations and HIPAA-related requirements 4. The level of customization available for branding, workflows, call scripts, and triage logic 5. Integration capabilities with scheduling, CRM, EMR, and EHR platforms 6. Typical implementation timelines 7. Approximate one-time setup costs 8. Approximate monthly costs 9. Ongoing support and maintenance options 10. Examples of similar deployments or case studies We are seeking a long-term partner rather than a one-time contractor. If your solution can be adapted across multiple industries and use cases, please include those capabilities as well.
- Less than 30 hrs/weekHourly
- < 1 monthDuration
- ExpertExperience Level
- Remote Job
- One-time projectProject Type
Skills and Expertise
Activity on this job
- Proposals:20 to 50
- Last viewed by client:3 weeks ago
- Interviewing:2
- Invites sent:0
- Unanswered invites:0
About the client
- United StatesNew York3:08 PM
- $129K total spent150 hires, 32 active
- 3,204 hours
- Tech & ITMid-sized company (10-99 people)
Explore similar jobs on Upwork
How it works
Create your free profileHighlight your skills and experience, show your portfolio, and set your ideal pay rate.
Work the way you wantApply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
Get paid securelyFrom contract to payment, we help you work safely and get paid securely.
About Upwork
- 4.9/5(Average rating of clients by professionals)
- G2 2021#1 freelance platform
- 49,000+Signed contract every week
- $2.3BFreelancers earned on Upwork in 2020
Find the best freelance jobs
Growing your career is as easy as creating a free profile and finding work like this that fits your skills.
Trusted by