Senior Client Success & Operations Manager Digital Agency

We are looking for an exceptional A-player to become the operational backbone of our agency. This role is perfect for someone who understands digital marketing, loves solving problems, enjoys communicating with high-level business owners, and thrives in a fast-paced, high-performance environment. You will be responsible for managing client relationships, coordinating projects, and ensuring our specialists consistently deliver world-class work. Your role is to keep projects moving, maintain client confidence, and act as the bridge between our clients and internal team. Responsibilities Manage client communication via WhatsApp, email, and meetings Coordinate Facebook Ads, Google Ads, SEO, Funnel, Design, and Copy teams Manage projects through ClickUp and ensure deadlines are met Provide clients with updates, insights, and strategic recommendations Identify bottlenecks and solve problems before they impact delivery Maintain exceptional client satisfaction and retention Ensure every project is delivered to a premium standard Requirements Strong agency experience Excellent written and verbal communication skills Strong understanding of Meta Ads, Google Ads, Funnels, GoHighLevel, Tracking, CRM systems, AI tools, and digital marketing Highly organised with exceptional attention to detail Able to make decisions without constant supervision Comfortable communicating with founders, CEOs, executives, and established brands Strong project management and stakeholder management skills Who This Role Is For This role is for someone who loves being part of a high-performing team and takes pride in delivering exceptional work. You enjoy working with ambitious founders, premium brands, and businesses ranging from fast-growing companies to established industry leaders. You are proactive, resourceful, and constantly looking for ways to improve processes, client outcomes, and team performance. You don't wait to be told what to do. You take ownership, solve problems, communicate clearly, and get things done. What We're Not Looking For Task followers People who require constant direction Traditional account managers who simply pass messages between teams People who avoid difficult conversations or responsibility Specialists who only understand one area of marketing Why Join Work with incredible brands across Australia and internationally Join a high-performance team focused on results and continuous improvement Flexible remote working environment Opportunity to grow into a senior leadership position Direct access to experienced marketers, operators, and founders Be part of an agency that values ownership, autonomy, and excellence If you're the type of person who can organise chaos, lead projects, communicate with confidence, and deliver exceptional experiences for clients, we'd love to hear from you. Please send a Loom video introducing yourself, examples of projects you've managed, brands you've worked with, and why you'd be a great fit for the role.