Senior Client Success & Operations Manager for Fast-Growing LinkedIn Outreach Business

We are looking for an exceptional full-time Client Success & Operations Manager to help run the day-to-day operations of our remote business, ProfilePartner. ProfilePartner provides managed LinkedIn outreach senders and campaign support for B2B companies, agencies, and founders. Our clients are mainly based in the US, UK, and other English-speaking markets. This is a long-term, full-time role for someone who can take ownership of client onboarding, client communication, internal coordination, account setup, troubleshooting, client retention, and overall client success. This is not a basic VA role. We are looking for someone who can become a key person in the company and take significant operational work off the founder’s plate. ## About the Role You will be responsible for managing the client journey after a customer signs up. Your job will be to make sure every client is onboarded properly, understands the process, gets set up correctly, receives regular updates, and feels fully supported throughout their time with us. You will also coordinate with our internal team to make sure client tasks are completed, issues are resolved quickly, and nothing gets missed. The ideal person is confident speaking with clients, very organised, fast at completing tasks, proactive, and able to solve problems without needing constant supervision. ## Main Responsibilities You will be responsible for: * Running onboarding calls with new clients * Managing client onboarding through calls, email, Slack, and internal systems * Adding clients to Slack and making sure they understand the process * Collecting all required onboarding information from clients * Making sure client setup tasks are assigned to the right internal team members * Coordinating LinkedIn account setup, automation setup, CRM/project setup, and related operational tasks * Keeping clients updated during setup and delivery * Doing regular client check-ins and huddles when needed * Making sure clients are happy, informed, and supported * Identifying unhappy or at-risk clients early * Speaking with clients who are frustrated or considering cancellation * Resolving client issues professionally and quickly * Helping retain clients by fixing problems and rebuilding confidence * Assigning tasks to other team members * Following up with internal team members to make sure work is completed * Updating Monday.com or similar project management systems * Keeping Slack channels, client records, notes, and internal boards organised * Helping create or improve SOPs, onboarding documents, templates, and internal processes * Thinking ahead and finding solutions before problems become bigger * Reducing the amount of day-to-day involvement needed from the founder ## What We Are Looking For We are looking for someone who is extremely strong with communication, organisation, and client management. You must have excellent spoken and written English. Most of our clients are based in the US and UK, so you need to be confident speaking with clients on calls in a clear, professional, fluent English-speaking tone. You should be: * Highly organised * Very reliable * Fast at completing tasks * Confident speaking with business clients * Calm under pressure * Proactive and independent * Strong at problem-solving * Able to manage multiple clients and tasks at once * Comfortable chasing team members and making sure work gets done * Good at writing clear client updates * Able to think commercially and understand client retention * Able to work without needing constant supervision * Comfortable taking ownership of problems and finding the best solution * Detail-oriented but also able to move quickly * Comfortable being the main point of contact for clients We do not want someone who only waits for instructions. We want someone who can look at a situation, understand what needs to happen, communicate clearly, assign the right tasks, follow up properly, and make sure the client is happy. ## Experience Required You should have experience in at least one of the following: * Client success * Account management * Operations management * Agency operations * SaaS customer success * B2B client onboarding * Remote team coordination * Project management * Lead generation or outbound sales operations * LinkedIn outreach or LinkedIn automation Experience with LinkedIn, LinkedIn Sales Navigator, LinkedIn outreach, automation tools, or B2B lead generation is a big advantage. ## Tools You Should Be Comfortable With You should be comfortable learning and using tools such as: * Slack * Monday.com or other project management tools * LinkedIn * LinkedIn Sales Navigator * LinkedIn automation tools * CRM systems * Google Workspace * Loom * Email * Client onboarding forms and checklists You do not need to know every single tool already, but you must be quick to learn new systems and confident working with software. ## Working Hours This is a full-time role, Monday to Friday. You need to be available during the core working window of approximately: 10:00am UK time to 8:00pm UK time The working day will usually be around 7–8 hours per day. We are only looking for someone who can make this role their main focus. Please do not apply if you are only available part-time or if you are juggling many other clients during the same working hours. ## Compensation This is a long-term full-time role. Base salary: $1,500–$2,000 per month depending on experience. There is also a performance bonus structure available. Strong performers who manage client onboarding, client happiness, retention, internal task coordination, and issue resolution well can earn $2,000–$3,000+ per month total. Performance bonuses may include: * Bonuses for successfully retaining at-risk clients * Bonuses for smooth client onboarding * Bonuses for strong client satisfaction * Bonuses for reducing client escalations * Bonuses for keeping operations organised and reducing founder involvement We are looking for someone who wants long-term ownership and growth within the company. ## The Type of Person Who Will Succeed You will do well in this role if you are the type of person who naturally takes ownership. For example, if a client is unhappy because something is delayed, we do not want someone who simply says, “I will check with the team.” We want someone who can: * Understand the client’s concern * Calmly communicate with the client * Check what went wrong * Assign the right task internally * Follow up until it is fixed * Update the client properly * Make sure the same issue does not happen again You should be comfortable being the person who keeps things moving. ## Example Situations You May Handle You may need to handle situations such as: * A new client has signed up and needs to be onboarded quickly * A client does not understand how the setup process works * A client is frustrated because their LinkedIn accounts are not ready yet * A team member has not completed a setup task on time * A client is asking for updates in Slack * A client wants a call to understand progress * A client is considering cancelling and needs a proper conversation * Several clients are messaging at the same time and you need to prioritise * The founder asks you to take over a client issue and resolve it fully We need someone who can handle these situations professionally, calmly, and independently. ## Why This Role Matters This is one of the most important roles in the company. Our business is subscription-based, so client happiness, onboarding quality, communication, and retention are extremely important. The right person in this role will help make sure clients stay longer, receive a better experience, and get faster support. You will be directly involved in improving the company’s client experience and operational systems. ## How to Apply Please apply with the following: 1. A short summary of your experience in client success, account management, or operations 2. Examples of clients, teams, or accounts you have managed before 3. Tools you have used, such as Slack, Monday.com, LinkedIn, CRM systems, or automation tools 4. Your availability in UK time 5. Your expected monthly salary 6. A short Loom video or voice recording introducing yourself and explaining why you would be a strong fit for this role Applications without a Loom video or voice recording will not be considered. Please start your application with the words: “Client Success Ops” This helps us confirm that you have read the full job post. ## Important We are looking for quality over quantity. Please only apply if you are confident you can be the main person managing client onboarding, client communication, internal coordination, and client success for a growing remote business. We are not looking for someone who needs constant supervision. We are looking for someone who can eventually become the person we trust to keep client operations running smoothly every day.