Senior Operations Architect | Workflow Automation & Process Design (Automation, AI Workflows)

About Us We are a growing property management company with multiple departments including accounting, bookkeeping, long-term rentals, short-term rentals, customer support, maintenance coordination, and business development. We are seeking an experienced Operations Systems Architect to design, implement, and manage a company-wide workflow and automation platform using Monday.com and related technologies. This role will be responsible for mapping business processes, building automated workflows, improving accountability, reducing manual work, and creating operational visibility across all departments. Primary Objectives The successful candidate will: * Document and map company workflows * Design a scalable Monday.com architecture * Build automated task and notification systems * Create department dashboards and executive reporting * Reduce missed tasks and process failures * Improve cross-department communication and accountability * Implement AI-assisted workflow management and email processing where appropriate ## Responsibilities ### Workflow Design * Interview department leaders and staff * Document existing business processes * Identify bottlenecks, inefficiencies, and process gaps * Design standardized operating procedures (SOPs) * Create workflow maps for all major operational functions ### Monday.com (or similar) Implementation * Build and maintain Monday.com workspaces * Create boards, dashboards, automations, and reporting * Develop workflow templates * Create task dependencies and approval processes * Configure permissions and user access ### Automation Development * Design and implement workflow automations * Integrate Monday.com with Outlook, Microsoft 365, Teams, and other business systems * Configure automated notifications and escalations * Implement SLA tracking and performance monitoring * Build email-to-task workflows ### AI and Process Intelligence * Evaluate and implement AI tools that identify actions from emails and communications * Develop automated task creation processes * Create operational reporting and workflow analytics * Recommend continuous process improvements ### Project Management * Lead implementation projects from discovery through deployment * Train employees and department managers * Maintain system documentation * Ensure user adoption across the organization ## Required Experience * 3+ years implementing Monday.com at an advanced level * Experience designing cross-functional business workflows * Experience with process mapping and business analysis * Strong understanding of operational systems and process improvement * Experience building automations and integrations * Strong project management skills ## Preferred Experience * Property management industry experience * Microsoft 365 ecosystem experience * Power Automate experience * Zapier experience * Make.com experience * n8n experience * AI workflow implementation experience * Business intelligence/dashboard development experience ## Success Metrics Within the first 6 months, this role will: * Document all major company workflows * Implement company-wide workflow management * Reduce missed tasks and follow-up work * Improve visibility across departments * Establish executive dashboards and reporting * Create automated workflow triggers and notifications ## Position Type Remote Contract-to-hire or full-time depending on experience. ## To Apply Please provide: * Resume * Examples of Monday.com implementations * Examples of workflow automation projects * Description of the largest operational system you have built * References from previous implementations To confirm you have read this posting completely, please begin your proposal with the phrase "Workflow First".