Senior Shopify Support Engineer (Storefront Operations)

Senior Shopify Support Engineer (Storefront Operations) Location: Philippines (Remote) About the Role We support a large-scale Shopify retail operation spanning hundreds of storefronts and are looking for a highly technical Shopify operator to help maintain storefront quality, troubleshoot issues, identify recurring patterns, and work closely with engineering teams. This role sits at the intersection of Shopify operations, technical support, quality assurance, and engineering. You'll investigate issues, determine root causes, make low-risk fixes directly within Shopify, and coordinate with engineering teams on larger technical problems. The ideal candidate has experience supporting Shopify stores at scale and enjoys solving technical problems, improving operational reliability, and preventing issues before they impact customers. Why Join Us For more than 15 years, our leadership team has partnered with thousands of talented professionals across the Philippines to build and support high-performing teams serving global clients. We believe exceptional careers are built through long-term relationships, continuous learning, and sustainable growth. We invest in our people, provide opportunities to expand technical and operational expertise, and create an environment where strong performers can take on increasing ownership and responsibility over time. This role offers the opportunity to work directly with experienced US-based operators, engineers, and ecommerce leaders while developing deep expertise in Shopify, storefront operations, technical troubleshooting, and large-scale ecommerce systems. Responsibilities • Review and audit Shopify storefronts to identify issues affecting customer experience, merchandising, pricing, checkout flows, integrations, content, and site functionality. • Investigate storefront, theme, catalog, inventory, and integration issues and determine root causes. • Resolve low-risk issues directly within Shopify when appropriate. • Create detailed bug reports, reproduction steps, and technical escalation tickets for engineering teams. • Work closely with QA, engineering, merchandising, and operations teams to drive issues through resolution. • Support storefront launches, feature rollouts, platform enhancements, and operational changes. • Identify recurring issues across multiple storefronts and help improve processes, documentation, and quality standards. • Track issues through resolution and validate fixes before closure. • Contribute to operational documentation, troubleshooting guides, and knowledge-sharing initiatives. • Proactively identify opportunities to improve storefront reliability, operational efficiency, and issue prevention. Requirements • 4+ years of experience supporting Shopify or ecommerce storefronts in a technical capacity. • Strong experience with Shopify Admin and Shopify storefront operations. • Working knowledge of Liquid, HTML, CSS, JavaScript, and browser developer tools. • Experience troubleshooting storefront, theme, integration, catalog, inventory, or checkout-related issues. • Ability to investigate root causes and independently diagnose technical problems. • Experience creating detailed bug reports and working closely with engineering teams. • Strong written communication, documentation, and organizational skills. • Experience supporting multiple storefronts simultaneously in a fast-paced environment. • Strong sense of ownership and accountability from issue identification through resolution. Preferred Backgrounds We are particularly interested in candidates with experience in: • Shopify Support Engineering • Shopify Technical Support • Shopify Technical Operations • Shopify Implementation • Ecommerce Solutions Engineering • Shopify Agencies or Shopify Plus Agencies • Ecommerce Agencies • Ecommerce Platform Support • Ecommerce QA Nice to Have • Shopify Plus experience. • Experience supporting dozens or hundreds of storefronts simultaneously. • Experience with Contentstack or other headless CMS platforms. • Familiarity with tools such as Jira, Linear, Datadog, Sentry, New Relic, Splunk, LogRocket, or FullStory. • Experience with product catalog management, inventory systems, order management systems, or PIM platforms. • Experience supporting storefront launches and migrations. • SQL or basic analytics experience. What Success Looks Like In this role, you become a trusted technical operator helping maintain the health and quality of a large-scale Shopify ecosystem. Success means consistently identifying root causes, resolving issues efficiently, reducing recurring incidents, improving operational processes, and helping deliver a reliable ecommerce experience across hundreds of storefronts. You will build deep expertise in Shopify operations, storefront troubleshooting, ecommerce infrastructure, and cross-functional collaboration while partnering closely with QA, operations, and engineering teams. Ideal Candidate You've supported multiple Shopify storefronts, either within a Shopify agency, ecommerce agency, implementation partner, or ecommerce brand. You're comfortable troubleshooting issues independently, making low-risk fixes when appropriate, and working closely with engineering teams on larger technical problems. You have strong systems-thinking skills, can identify patterns across multiple stores, and take ownership of issues from discovery through resolution. You enjoy solving problems, improving processes, and helping maintain a high-quality ecommerce experience at scale. You're looking for a long-term opportunity where you can continue developing your technical expertise, expand your impact, and grow alongside a team that values ownership, learning, and operational excellence. What We Value • Ownership and accountability • Continuous learning and professional growth • Clear and proactive communication • Long-term thinking • High-quality, sustainable work • Team-first collaboration • Curiosity and problem solving This is a long-term opportunity for someone who enjoys solving complex technical problems, improving ecommerce operations, and building a career within Shopify and large-scale ecommerce support.