Shopify Customer Service VA for Growing E-Commerce Brand

We are looking for a reliable and experienced Customer Service Virtual Assistant to support our growing Shopify footwear and apparel brand. We had over $100k USD in sales last month and require an additional support team member. This is a long-term, part-time role starting at approximately 1–2 hours per day. Hours may increase as the business continues to grow. Main responsibilities: - Respond to customer emails clearly, politely, and professionally - Check order status, shipment tracking, and delivery updates - Answer sizing, product, and general order questions - Assist with returns, exchanges, cancellations, and address changes - Follow our customer service policies, templates, and procedures - Identify unusual, sensitive, or high-risk cases and escalate them when needed - Keep track of unresolved customer issues and follow up appropriately - Potentially help respond to customer comments and messages in the future Requirements: - Excellent written English - Previous Shopify or e-commerce customer service experience - Experience handling order tracking, returns, exchanges, and customer complaints - Strong attention to detail - Calm, friendly, and professional communication style - Dependable and available consistently - Able to follow instructions while also using good judgment - Comfortable working independently after training Experience with Gorgias, Zendesk, or similar customer support software is preferred but not required. We will provide training, customer service policies, response templates, product information, and guidance. Our goal is to find someone who can eventually manage most of the daily customer service inbox independently. To show that you have read the full job post, please begin your proposal with the words “Shopify BB Support App.” We are looking for a long-term team member, not someone seeking a very short-term project.