Shopify Customer Service rep for eCommerce company

Hello, We run an eCommerce dropshipping business selling in the UK. We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication. So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step. MUST HAVE KNOWLEDGE OF THESE PLATFORMS: Reamaze (support help desk) Shopify (eCommerce platform) Slack (communication channel) DeepL (for translation) ChatGPT (for translation) RESPONSIBILITIES: Handling customer complaints. Reporting on refunds/complaints. Responding to emails regarding refunds, tracking numbers, FAQs. Contributing to our documentation and improving our support processes. Respond to all customer inquiries in a timely and accurate manner. We maintain an ETA of 12 hours so you must reply to the emails within this timeframe. Demonstrate a high level of professionalism at all times. WE WILL PROVIDE YOU WITH: Video training SOP to follow Access to the Lead customer support to answer all your questions APPLICANT NEEDS TO: Speak fluent English both written and verbally Minimum 2 years of experience in Customer Support Be available for weekly team calls Must be organized, motivated, and willing to learn and grow Available to join immediately Be available for at least 15 hours a week Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc. Please respond with the word SARAH if you are interested. Share any similar experiences you have had before and explain why you believe you are a good fit for this job." I look forward to your proposal. Thank you.