Shopify Ecommerce Operations Manager

Launch Vector acquires and operates a portfolio of ecommerce brands. We work with capital partners to acquire Shopify businesses and then oversee all aspects of operations including paid advertising, creative production, email marketing, website optimization, customer service, fulfillment, and growth initiatives. We are looking for an Ecommerce Operations Manager to become the central point of coordination for an assigned portfolio of ecommerce brands. You will work alongside other Operations Managers, each responsible for their own portfolio of brands, while ensuring projects move forward, meetings produce action items, teams remain accountable, and leadership has visibility into progress across the business. This is not an administrative assistant role. We are looking for someone who naturally takes ownership, asks questions proactively, creates structure when information is missing, and follows through relentlessly until deliverables are completed. Responsibilities Project & Operations Management Manage initiatives across your assigned portfolio of Shopify brands simultaneously. Track progress for: Creative production Paid advertising initiatives Email marketing campaigns Website development projects Conversion rate optimization initiatives Product launches Supplier and operational projects Customer service improvements Meeting Leadership Attend and actively participate in weekly meetings with: Media buyers Creative teams Email marketers Developers Operations staff Brand stakeholders Every meeting should result in: Clear action items Assigned owners Deadlines Follow-up dates Identified blockers Meeting discussions should be converted into execution plans. Accountability Management Your responsibility is ensuring deliverables are completed across your assigned brands. Examples: Did the creative team deliver the requested ad concepts? Did the media buyer launch the planned campaigns? Did the email marketer complete scheduled campaigns? Did the developer finish requested updates? Are team members meeting commitments? You will proactively follow up until tasks are completed and ensure blockers are surfaced quickly. Cross-Department Coordination Act as the central hub connecting: Creative Paid Media Email Marketing Development Operations Customer Service Your job is to ensure communication gaps do not slow execution across your assigned brands. Reporting & Visibility Provide leadership with visibility into: Project status Team accountability Brand initiatives Bottlenecks Delayed deliverables Upcoming priorities The goal is for leadership to always know what is happening across your assigned brands without having to personally manage every initiative. Required Experience Experience managing multiple projects, clients, brands, or accounts simultaneously. Strong organizational and communication skills. Experience using project management tools such as ClickUp, Asana, Airtable, Monday.com, Notion, or similar. Experience coordinating remote teams. Strong written and spoken English. Ability to work independently and proactively follow up until work is completed. Preferred Experience Shopify experience Ecommerce experience Agency project management experience Operations management experience Experience coordinating marketing teams. Experience managing creative production workflows. What Success Looks Like A successful candidate will: Leave every meeting with documented action items, owners, and deadlines. Know exactly who is responsible for every active initiative across their assigned brands. Proactively identify blockers before they become problems. Hold team members accountable for commitments. Follow up consistently until deliverables are completed. Provide leadership with clear visibility into project status across their assigned brands. Reduce the amount of day-to-day project management required from leadership. To Apply Please answer the following questions: What is the largest number of projects, clients, brands, or accounts you have managed simultaneously? What project management software have you used? Describe a situation where a team member repeatedly missed deadlines. How did you handle it? If you joined a company and did not know who was responsible for various functions, how would you create clarity? Please provide an example of a meeting recap or project update you have previously created. What experience do you have working with ecommerce businesses, agencies, or marketing teams? Practical Exercise Imagine you attended a 30-minute meeting where a Creative Director discussed new ad concepts, creative performance concerns, and future testing ideas. Write the meeting recap you would send afterward, including: Executive Summary Action Items Owners Deadlines Risks or Blockers Next Steps