Shopper Experience & Growth Operations Associate

About Us GetJacked is a Shopify loyalty platform that does something no other loyalty app does: it pays merchants to reward their shoppers. Instead of merchants funding their own rewards, we redirect advertising budgets from gaming studios, streaming services, and digital brands directly into loyalty points for shoppers. Shoppers earn 10–100x more value than any traditional loyalty program. Merchants generate revenue from a program that used to cost them money. We're a small, sharp team that moves quickly. Everyone wears multiple hats. We care more about curiosity and hustle than credentials. The Role We're looking for someone who lives on the internet — who shops online constantly, spends time on social media every day, plays mobile games, and installs apps without thinking twice. You notice things other people miss. When something feels off in a checkout flow or a post-purchase screen, you feel it before you can explain it. This role is part shopper experience tester, part growth ops, part general team muscle. You'll be one of the first people to touch new features before merchants see them, and one of the first voices telling us what real shoppers would actually think. You'll also help us reach ecommerce brands at scale — through outreach, contact form engagement, and other growth tasks that don't require deep technical skills but do require someone who pays attention and communicates well. What You'll Do Shopper Experience & Product Feedback: Go through the full GetJacked shopper experience end-to-end and tell us exactly what you think Click through new features and flows before they launch and flag anything that feels broken, confusing, or just off Give honest, specific feedback from a real shopper's point of view — not technical QA, but real-world reaction Notice the small things: copy that doesn't make sense, a button in the wrong place, a reward that doesn't feel exciting enough Bring ideas — if you think something would be cooler, easier, or more fun for shoppers, say so Try the earn actions (install games, trial services) and tell us what the experience actually feels like Growth Operations & Outreach: Engage ecommerce brands through their contact forms and other channels on behalf of GetJacked — high-volume, message-based prospecting Help identify and compile lists of Shopify merchants who are good fits for GetJacked Support the team on marketing and communications tasks — light copywriting, social monitoring, gathering screenshots or references Assist with internal operations tasks as needed — research, data entry, tracking outreach Be a general resource for things the team needs done well and quickly Who You Are You shop online frequently and have opinions about checkout flows You're on social media daily — TikTok, Instagram, or both You download apps and try new things without hesitation You notice UX details most people scroll past You give clear, direct feedback without overcomplicating it You communicate well in writing — clean, professional, no typos You can follow a process but don't need to be hand-held You're organised enough to track what you've done and report back You're curious about ecommerce and how brands grow online You're available and responsive — we move fast and need you to as well What This Is Not This is not a software QA or engineering role. You will not be writing test cases or code. This is not a traditional customer service role. You won't be resolving merchant issues independently. This is not a senior marketing role. You'll support the team, not lead campaigns. What it is: a high-trust, high-variety role for someone smart, attentive, and adaptable. We'll give you real work that matters. In return, we need someone who shows up consistently and cares about doing things well. Nice to Have — Not Required Experience with Shopify as a shopper or merchant Familiarity with loyalty or rewards programs Any background in outreach, sales support, or marketing Social media content creation or community management Experience with tools like Notion, Slack, Asana, or Airtable