Short Term Rental (Airbnb) Administrative Assistant

Your Next Level Stay (YNLS) is a hospitality-first short-term rental management company dedicated to transforming everyday properties into high-performing sanctuaries. We serve real estate investors and homeowners who value curated guest experiences, safety, standout design, and lasting community impact. Rooted in the values of care and creativity, we offer cohosting and consulting services that help our clients reclaim their time and maximize their property returns. The ideal candidate is a detail-loving, mission-aligned, teammate, who thrives in a fast-moving environment. You’re not just an order-taker, you’re a proactive thinker, a compassionate communicator, and a creative problem solver. You love structure but can flow with evolving needs. You’re energized by helping others succeed and passionate to deliver world-class experiences for guests and clients. As our Operations Assistant, you’ll play a key role in organizing the backend of a growing short-term rental business. You’ll help ensure our clients are taken care of, our systems are updated, and our guest and owner experiences continue to run smoothly behind the scenes. You’ll report directly to the owner/operator (Oriana) and help the business stay responsive, organized, and aligned with its values of care, excellence, and innovation. Key Responsibilities: - Respond to guests and clients in timely fashion to ensure they feel supported - Support the buildout and documentation of operating procedures (SOPs) - Assist with listing optimization: updating copy, amenities, images, and pricing insights - Coordinate cleaners for turnovers and manage vendor relationships for maintenance issues - Draft and send monthly client invoices and support with expense tracking - Maintain digital systems (ClickUp, Google Docs, Slack, etc.) with up-to-date information - Contribute to lead magnet creation and light content support (i.e., newsletters, checklists) - Compile property performance reports and basic client-facing dashboards - Assist with quality control workflows, cleaner documentation, and property review summaries Must-Have Qualifications: 2+ years of virtual assistant or remote administrative experience Familiarity with Airbnb, STR platforms, or property management workflows Excellent written and verbal communication Proficient in Google Workspace and collaborative tools (Slack, ClickUp, Zoom, Loom) Comfortable handling financial documentation (invoices, receipts, client reports) Organized, responsive, and dependable Creative thinker who can write, document, or help bring content ideas to life Bonus Qualifications: Experience with Canva, Notion, or GHL (GoHighLevel) Background in hospitality, real estate, or design-led businesses Bilingual (English/Spanish)