Significant Injury Pre-Litigation Case Manager (High-Performance Role – Long-Term Opportunity)

We are a fast-growing U.S.-based personal injury law firm seeking a high-energy, client-focused Pre-Litigation Case Manager to manage serious injury cases from intake through settlement readiness. This is not a passive admin role. You will be the primary point of contact for injured clients, responsible for driving their case forward, ensuring they complete medical treatment, and maintaining constant communication and momentum. We are looking for someone who is: Highly responsive and proactive Confident and persuasive on the phone Organized and systems-driven Looking for long-term growth with a professional team What Success Looks Like (Key Outcomes) Clients stay engaged and do not go silent Clients follow through with medical treatment Cases move forward quickly without delays Communication is fast, clear, and consistent Files are clean, organized, and up-to-date in Filevine Core Responsibilities Request and track medical records, bills, and police reports Coordinate and schedule medical treatment for injured clients Actively follow up with clients to ensure treatment compliance Answer client questions and maintain consistent communication Manage all case activity inside Filevine (CRM) Keep detailed notes, updates, and documentation organized Identify issues early and proactively solve problems Ideal Candidate Profile Strong verbal English communication skills (clear, confident, and engaging) High-energy and talkative – comfortable speaking with clients all day Naturally persuasive and able to guide clients to take action Extremely organized and detail-oriented Tech-savvy (comfortable learning and using CRM systems like Filevine) Reliable, responsive, and accountable Looking for long-term, stable employment Work Environment & Expectations Full-time, long-term role Heavy client communication (calls, texts, follow-ups) Fast-paced environment with clear performance expectations You will be part of a structured, systems-driven team