Social Media Customer Service Support

Job Overview: Are you passionate about engaging with online communities and representing top brands? As a Social Media Customer Service Support representative, you’ll play a key role in promoting our client’s brand, increasing awareness, and driving sales by participating in lively discussions across platforms like Reddit, What to Expect, Baby Center, The Bump, Quora, and Facebook groups. Your mission is simple: engage authentically with community members, provide helpful and insightful commentary, and consistently recommend our clients products and services where relevant. In addition, you’ll track trends and gather valuable insights about competitors and market sentiment to share with our team. Key Responsibilities: - Actively participate in online forums and groups such as Reddit, What to Expect, Baby Center, The Bump, Quora, and Facebook, engaging with users through likes, comments, and recommendations. - Provide helpful, friendly, and relevant commentary, offering genuine product/service suggestions that align with community discussions. - Monitor and analyze feedback from online communities to provide insights on the brand and its competitors. - Ensure rapid responses to recommendation requests, aiming to be one of the first three commenters in relevant discussions. - Generate daily and weekly reports summarizing your engagement and key insights. What We’re Looking For: - Reddit Savvy: Bonus if you have a Reddit profile that’s over a year old with a clean, credible history. - Strong Communicator: Exceptional written communication skills with a mastery of the English language for interacting with communities and sending emails/DMs. - Community Experience: Deep understanding of online communities, particularly Reddit subgroups, discussion forums, and Facebook groups. - Proactive & Engaged: Quick to respond to requests for recommendations, and passionate about offering relevant suggestions that can drive sales for our clients. - Sales-Minded: Ability to seamlessly integrate product/service recommendations into conversations without being overly promotional. - Bonus Experience: Previous experience in social media customer support is a plus. - Self-Starter: Detail-oriented, able to work independently, and a fast learner. Requirements: - Must be available to work during U.S. time zones (PST, CST, EST). - Part-time position with negotiable salary.