Social Media and Communications Virtual Assistant

Overview: We are looking for a bilingual (Spanish & English) Virtual Assistant to support both LA Vintage Wholesale and Samiyatex. This role combines social media management, community engagement, influencer outreach, and customer communication. You’ll help our brands stay active, professional, and responsive online while supporting sales and marketing initiatives. The ideal candidate is organized, proactive, and confident in communicating with U.S. and Latin American clients. Key Responsibilities 1. Social Media Engagement and Posting Repost daily Stories to Instagram and TikTok for both brands, including weekends. Engage with other accounts across Instagram, TikTok, and Whatnot by liking, commenting, and replying. Support social media growth through consistent, authentic engagement. 2. Customer Communication and Lead Filtering Ensure all DMs, comments, and messages are replied to within 12–24 hours. Respond to inquiries on Instagram, Facebook, LinkedIn, WhatsApp, and TikTok. Answer common questions about: Shipping and export locations Minimum orders and container requirements Product types, grades, and quality Identify and filter out non-serious leads, forwarding qualified wholesale or export inquiries to the correct contact or form. Answer Broadvoice and WhatsApp calls in a professional and helpful manner. 3. Whatnot Show Support Moderate live shows by responding to viewer questions and engaging in the chat. Share product details and provide real-time assistance during live streams. Support post-show follow-ups with potential buyers or inquiries. 4. Event Coordination (Warehouse Sales) Research and contact Los Angeles–based fashion influencers for collaborations and event participation. Track outreach, responses, and collaborations in Google Sheets. Maintain and update the warehouse sale guest list, including RSVPs and confirmations. Follow up with influencers to confirm attendance and content delivery. Daily Routine (4 hours per day | 12:30 PM – 4:30 PM PST) Social Media: Check and respond to messages & comments. Repost daily Stories. Client Communication: Answer Broadvoice and WhatsApp calls. Respond to all new inquiries. Progress Updates: Track team updates and summarize progress in Google Sheets. Task Organization: Use Asana to manage and complete assigned tasks on time. Admin Tasks: Handle small daily administrative tasks as needed. Weekly Reporting: Provide weekly updates on priorities, KPIs, and ongoing projects. Tools You’ll Use Social Media: Instagram, TikTok, Facebook, Whatnot, LinkedIn Communication: WhatsApp, Broadvoice Organization: Google Sheets, Google Drive CRM: Zoho, Jotform, Acuity Scheduler Project Management: Asana What We’re Looking For Languages: Fluent in Spanish and English (required) Experience: Prior experience as a Social Media Assistant or Virtual Assistant Skills: Excellent communication, attention to detail, and strong time management Personality: Reliable, proactive, and confident engaging with customers and clients Tech-Savvy: Comfortable using multiple social media platforms and Google Workspace Availability: Must be available 4 hours a day, ideally from 12:30 PM to 4:30 PM PST, Monday–Friday Performance Metrics Inquiry response time (goal: within 12–24 hours) Consistency of daily Stories and engagement activity Number of influencers contacted and confirmed weekly Accuracy and organization of guest lists and outreach tracking