Spanish/English Phone Customer Support CX for Shopify E-Commerce Brand

You MUST speak fluent spanish and English, and have experience with Shopify (ideally spanish is your native language) in order to apply for this job. We are a growing pet supplement e-commerce brand in need of a fluent Spanish speaking customer support representative. You will be in charge of responding to customer phone calls, refunding customers, cancelling orders, providing information, and communicating with other CX members. You will be put in a group chat with our CX team where you can relay any messages from customers (order delays, frustrations, shipping information updates etc...). We have a CX manager who will help you with all. You will use Ring Central when calling customers.