Specialist in after-sales customer service

We are seeking a highly motivated and proactive Post-Sales Customer Service Specialist to manage the post-purchase customer experience, ensuring satisfaction and loyalty. This role is key to sales follow-up and process optimization, contributing to our company's growth and success. Responsibilities: • Effectively follow up on sales to ensure customer satisfaction with their purchase. • Plan and organize activities to guarantee efficient post-sales support. • Utilize tools and technologies to streamline and optimize customer service processes. • Maintain smooth, effective communication with customers, using conversational skills to address inquiries and handle objections. • Manage the emotional aspects of customer interactions by providing personalized, empathetic service. • Identify and propose process improvements while independently managing tasks and responsibilities. • Tackle challenges and work in a results-oriented environment, demonstrating a passion for sales and customer service. Requirements: • Bilingual proficiency in Spanish and English. • Prior experience in customer service, preferably in post-sales. • Exceptional communication and active listening skills. • Ability to handle objections and resolve conflicts effectively. • Proactive attitude and willingness to face challenges in a dynamic environment. • Familiarity with digital tools that facilitate process management (CRM, communication platforms, etc.). We offer: • A collaborative and dynamic work environment. • Opportunities for professional development and growth within the company. • Continuous training in customer service and sales skills. • Payment in US dollars. Hours: 9 a.m. to 6 p.m. ET, Monday through Saturday. If you are organized, possess outstanding interpersonal skills, and are passionate about delivering excellent customer service, we invite you to apply!