Staffing Agency HR Specialist

Summary We are a growing professional event staffing agency specializing in providing exceptional hospitality and event professionals for corporate events, luxury hospitality, promotional activations, conventions, private events, and special occasions. As we continue to expand our workforce and client base, we are seeking a highly organized, proactive, and people-focused HR Specialist to lead our recruitment, onboarding, and employee relations efforts. We are looking for someone who enjoys recruiting top talent, creating organized systems, maintaining compliance, and delivering an outstanding candidate and employee experience. Position Overview The HR Specialist will oversee the recruitment and onboarding of event staff while maintaining employee records, supporting compliance, tracking workforce performance, and helping develop scalable HR processes. This individual will serve as the primary point of contact throughout the hiring process and work closely with leadership to ensure we maintain a reliable, professional, and client-ready workforce. The ideal candidate is organized, detail-oriented, personable, and capable of managing multiple priorities while maintaining strict confidentiality. Primary Responsibilities Talent Acquisition & Recruitment Develop and execute recruiting strategies to attract qualified event professionals. Scout and recruit candidates for hospitality, banquet, catering, bartending, brand ambassador, promotional, registration, customer service, production, and event support positions. Post and manage job advertisements across approved hiring platforms. Source candidates through job boards, social media, referrals, networking groups, colleges, workforce agencies, community organizations, and recruiting events. Build and maintain a continuous pipeline of qualified candidates to support current and future staffing needs. Research new recruiting platforms and sourcing strategies to improve applicant quality. Applicant Tracking & Talent Database Management Maintain a running log of all employment applications and candidate submissions as they are received. Track candidates throughout every stage of the hiring process. Maintain an organized Applicant Tracking System (ATS) or recruiting database. Create and maintain a searchable talent database of active, inactive, seasonal, and prospective staff. Track employee skills, certifications, experience, preferred positions, travel availability, languages spoken, and preferred work locations. Maintain emergency staffing pools and backup candidate lists. Candidate Screening & Interviewing Review resumes, employment applications, and supporting documentation. Conduct phone, virtual, and in-person interviews. Evaluate candidates using standardized interview scorecards. Assess communication skills, professionalism, reliability, presentation, customer service experience, and overall fit. Verify candidates meet company hiring standards. Recommend qualified candidates for employment and premium client assignments. Hiring & Onboarding Prepare and send employment offers. Coordinate new hire onboarding. Collect and review all required onboarding documentation, including employment applications, W-9s, payment information, identification, certifications, licenses, and signed company agreements. Verify that onboarding files are complete before activating staff. Coordinate orientation and required training sessions. Maintain onboarding checklists, progress trackers, and training records. Employee Records & HR Administration Create and maintain confidential personnel files. Maintain digital HR records and recruiting documentation. Track certifications, licenses, acknowledgments, and required employment documentation. Update employee status changes and maintain accurate personnel records. Archive employee and applicant records in accordance with company procedures. Ensure confidentiality and compliance with company policies. Employee Performance & Retention Track attendance, punctuality, reliability, no-shows, call-offs, and client feedback. Maintain employee performance records, supervisor evaluations, and disciplinary documentation. Identify top-performing staff for VIP, luxury, corporate, and recurring client assignments. Conduct follow-up check-ins with newly hired employees. Follow up with inactive staff regarding continued availability. Conduct exit interviews when appropriate. Support employee engagement and retention initiatives. Compliance & Quality Assurance Verify employment eligibility documentation. Coordinate reference checks, employment verification, and background screenings when required. Verify certifications such as food handling, alcohol service, security licensing, or other client-specific requirements. Ensure hiring and onboarding practices comply with company policies and applicable employment regulations. Maintain recruiting forms, templates, and HR documentation. Uniform & Appearance Standards Maintain employee uniform sizing records. Track uniform issuance and returns. Ensure employees acknowledge company grooming and appearance standards. Verify staff meet presentation expectations required for luxury hospitality and corporate clients. Reporting & Process Improvement Prepare weekly and monthly recruiting reports. Track recruiting metrics such as applications received, interviews completed, offers extended, offer acceptance rates, onboarding completion, time-to-fill, and new hire retention. Create and maintain HR Standard Operating Procedures (SOPs), workflows, forms, templates, and recruiting documentation. Recommend improvements to recruiting, onboarding, and employee engagement processes. Preferred Qualifications Minimum of three (3) years of experience in Human Resources, Talent Acquisition, Recruiting, or Employee Relations. Experience recruiting for hospitality, staffing, events, retail, or customer service industries is preferred. Strong interviewing and candidate evaluation skills. Experience maintaining HR records and onboarding documentation. Familiarity with Applicant Tracking Systems (ATS), Google Workspace, and Microsoft Office. Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to manage multiple open positions simultaneously. Professional judgment, discretion, and commitment to confidentiality. What We're Looking For We're seeking more than a recruiter—we're looking for an HR professional who can help us build an exceptional workforce and establish scalable HR practices. The ideal candidate is proactive, resourceful, organized, and passionate about finding outstanding talent while creating a positive experience for every applicant and employee. As the company grows, we want someone who will take ownership of recruiting operations, continuously improve hiring processes, and help build a workplace known for professionalism, reliability, and service excellence. Opportunity for Growth This position offers the opportunity to grow alongside our company. As our agency expands into new markets and increases its client base, the HR Specialist will have the opportunity to assume greater responsibility in talent acquisition, employee development, compliance, and HR leadership. We value initiative, accountability, and long-term commitment and look forward to investing in individuals who want to build a lasting career with our organization.