IT Support Technician

This position is a full-time remote role. In this position, you will play a critical role in ensuring our clients maintain reliable and secure technology systems. You will work closely with clients to provide technical support and assist them in troubleshooting issues related to computer hardware, software, and peripheral devices. Additionally, you will be responsible for maintaining computer systems, including performing updates and backups, while ensuring the security and confidentiality of client data. Beyond technical expertise, the ideal candidate will possess excellent communication skills and the ability to perform well under pressure. You will be expected to deliver exceptional customer service and collaborate effectively with team members to resolve technical issues efficiently. The successful candidate will be adaptable and comfortable working in a fast-paced, high-energy environment. As a growing company, we value individuals who are eager to learn, proactive, and willing to take on new challenges and responsibilities as needed. RESPONSIBILITIES - Provide technical support to clients via phone and email - Install and configure computer hardware, software, and peripheral devices - Troubleshoot hardware and software issues, including printers and scanners - Maintain computer systems, including updates and backups - Assist in the implementation of new technology - Maintain inventory of all hardware and software - Maintain knowledge of current trends and developments in the field of technology - Ensure the security and confidentiality of client data - Document all support activities in a ticketing system - Maintain a high level of professionalism, empathy, and exceptional customer service when communicating with clients - Ensure the security and confidentiality of data - Maintain a professional appearance and demeanor - Successfully collaborate with the tech team and management team REQUIREMENTS - 3+ years of experience in desktop/technical support, troubleshooting, and repair work in a corporate or MSP environment - Strong knowledge of computer hardware and software systems - Excellent problem-solving skills - Excellent communication skills - Ability to work independently and as part of a team - Strong organizational skills and attention to detail